Customer Service Associate - Ludhiana, India - Raghav IT Solution Service Pvt Ltd

Description

Roles and Responsibility:

• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the companys reputation
• Keep records of calls and sales and note useful information