Quality Assurance Analyst - Hyderabad, India - Sampoorna Consultants Pvt. Ltd

    Sampoorna Consultants Pvt. Ltd
    Sampoorna Consultants Pvt. Ltd Hyderabad, India

    2 weeks ago

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    Description

    Duties :

    • Conduct endtoend manual testing of IVR applications to ensure functionality, reliability, and quality.
    • Analyze call flows, identify issues, and provide recommendations for process improvements.
    • Collaborate with crossfunctional teams to ensure IVR systems align with business requirements.
    • Create and execute test plans and test cases
    • Document and report defects, issues, and areas of improvement
    • Make CX driven recommendations for customer journey improvements
    • Collaborate with BA and Dev teams to understand IVR requirements and provide feedback.

    Basic Qualifications :

    • Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technicalrelated field.
    • Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and thirdparty vendors
    • Ability to work independently and in a team, with a strong sense of ownership.
    • Strong technical and analytical skills
    • Ability to manage multiple projects, adapt to changing priorities and demonstrate effective timemanagement skills to comply with project deadlines
    • Detailoriented :
    • 35 years Microsoft Office 365 products (Outlook, Word, heavy Excel)

    Preferred Qualifications :

    • Bachelor's degree in Computer Science or Information Systems
    • Background in SDLC
    • Knowledge of testing methodologies, tools, and best practices.
    • Experience with call flow analysis and understanding of IVR processes
    • 12 years of Software Quality Assurance experience
    )