Contact Centre - Gurugram

The job is for a Team Lead/Assistant Manager in an airline industry in Gurgaon. · ...

We are hiring a Senior Manager for our financial services business to lead the inbound contact centre for customer service across all lending products and the full customer lifecycle. · Prior experience managing inbound contact centre operations in BFSI/fintech/NBFC environments. ...

The Operations Manager will oversee the day-to-day operations of the Chat team, including stakeholder management and manpower planning. They will also monitor performance parameters such as AHT and FRT. · ...

The Operations Manager is responsible for the overall governance and service delivery of the Chat team. The role involves stakeholder management, monitoring and guiding a team of Associate Managers to ensure productivity parameters are met. · ...

The Team Leader must be a Strong candidate who can drive inside sales rigorously to convert leads and achieve the monthly revenue goals. · ...

Support employees with questions or queries about their Benefits options/choices. · ...

The Colleague will have a specific focus depending on the business area: supporting employees with questions or queries about their Benefits options/choices, · questions and queries on their records and information.Accurately answering queries and questions by following procedure ...

· Job Description: · We are seeking a manager with a strong medical background (MBBS, BAMS, Dental preferred) to drive excellence in customer servicing within our contact centre. The Manager - Contact Centre Medical Servicing will be responsible for developing and executing forw ...

Ready to shape the future of work · At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced tech ...

To Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction. To identify and convert the opportunities for cross selling (banking product) on customer's call. · ...

Payroll-Bank · location:Thane Hiranandani /Nasik/Andheri · Salary-Upto 6lakhs · Graduate with exp in Voice process with excellent communication skills can only apply · 9-6 job · Sunday fixed off · Alternate sat off · Call HRutika · Required Candidate profile · Making outbound cal ...

We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. · ...

In this role you will lead and manage the 24/7 digital chat function ensuring it meets both customer expectations and organisational banking needs in a global operating context. · Oversee the end-to-end service delivery for our 24/7 digital chat operations ensuring exceptional pe ...

Join EY to build a better working world as Contact Centre Business Analyst Senior . You will help shape future careers with confidence across diverse teams , take your career wherever you want it to go , contact centre operation & modernization including business requirements for ...

The CEC 811 Digital Officer will be a vital part of our Digital Banking Contact Centre ensuring an exceptional customer experience. · This role requires excellent communication skills a customer-centric approach and the ability to work in a fast-paced environment. · The officer w ...

Oversee a dedicated team of Relationship Managers focusing on inbound credit card customer queries. · ...

Description · As the Team Leader for Sky Service Cards, you will oversee a dedicated team of 15-20 Relationship Managers, focusing on inbound credit card customer queries. Your role is pivotal in ensuring prompt and accurate query resolution, maintaining high customer satisfactio ...

The job of an Inbound Officer in Digital Banking involves assisting customers with their queries and informing them about products or services using scripts. · ...

Description · As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and faci ...

Position: Solution Architect - Bank CRM & Contact Centre · Experience: 8 Years - 15 Years · Requirement Type: Full Time · Industry: Banking and Finance · Location: : GURGAON, Haryana · Key Skills: CRM platforms (Salesforce, Dynamics 365, or equivalent), Contact centre solutions ...