Senior Support Engineer - Pune - TIBCO

    TIBCO
    TIBCO Pune

    5 days ago

    Full time ₹1,200,000 - ₹2,800,000 (INR) per year *
    Description

    Key Responsibilities:

    • Technical Support Issue Resolution:
    • Act as the primary escalation point for complex technical issues related to TIBCO Data Virtualization (TDV).
    • Diagnose, troubleshoot, and resolve product-related issues, minimizing customer downtime.
    • Perform in-depth root cause analysis and collaborate with Engineering to develop long-term solutions.
    • Guide customers in deploying, configuring, and optimizing TDV solutions.
    • Customer Engagement & Communication:
    • Provide clear and effective technical guidance to customers, ensuring smooth resolution.
    • Engage with high-priority customer interactions and incident reviews, offering expert recommendations.
    • Collaborate proactively with customer teams to identify and resolve potential issues before escalation.
    • Knowledge Management & Mentorship:
    • Document solutions, troubleshooting steps, and best practices in the knowledge base.
    • Mentor junior support engineers through internal training programs.
    • Participate in technical workshops, webinars, and customer training sessions to build knowledge.
    • Process Improvement & Collaboration:
    • Collaborate with Product Management and Engineering to provide feedback on product improvements.
    • Contribute to automation and self-service initiatives to improve customer experience.
    • Continuously improve internal support processes to reduce issue resolution times.
    * This salary range is an estimation made by beBee
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