Description

Global Service Owner for Network Services

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Global Service Owner for Network Services with grade 09 and will be reporting to IS Domain Owner & will be a part of Bangalore, India. In this role you will be primarily responsible for building and providing specific, end-to-end IS solutions or services within the defined scope. Tactical interfacing to business and service delivery management, takes full accountability for delivering IS services in the reference service line. Is accountable for the end-2-end services, the whole lifecycle of the IS solutions and applications and the quality and the operational vendor management of those services. Responsible to create the service roadmap aligned with the vision and business requirements.

Your responsibilities

• End-to-End responsible for building and delivering specific IS solutions or services according to business needs and maintaining a view of upcoming demand within the services in scope and, for the global demand managed by the departments, provides that to the Global IS Domain Owner
• Collaboration with the Global IS Domain Owner is responsible to review service budgets and expenditure plans to ensure financial health and managing costs related to the service build and run and also responsible for delivering service-specific demand, releasing and changing on time and budget according to release plan for the services in scope
• Ensuring service launch activities, including completion of all required deliverables for production readiness. Acting as the escalations point in case of service continuity is compromised (major and critical incident), ensuring in close cooperation with resolution team, mitigation actions for service restorations are in place and business or customer or consumer are informed and correctly aligned
• Responsible to ensure for the services in scope of reliability, availability, maintainability, service ability, change capability, confidentiality and integrity and reviewing service level reports in order to verify quality of provided services. Accountable to set up and manage the Service Level Agreements (SLAs) and Operation Level Agreements (OLAs) in collaboration with all relevant stakeholders
• Responsible for innovation and continuous service improvement activities for the service in scope such as evaluating and streamlining operational support procedures and optimizing, improving and automating service delivery processes in cooperation with internal and external delivery unit. Is accountable to identifying improvement opportunities, driving service improvement and desired results for responsibility area in scope
• Collaborates with all relevant IS departments and other key stakeholders to creating integrated, business process-oriented SLAs and responsible to supporting of all internal IS and cross-functional process-es related to IS service delivery or IS service demand in the relevant service area of responsibility
• Accountable to ensuring that the IS Solutions and applications are compliant with internal and external regulations (SOX, Data Privacy, Master Data, Export controls, license management, etc.)
• Organizing and leading meeting with IS Business and process owner in order to review the demand share the costs and plan the upcoming forecast and also accountable for the Change Advisory Board (CAB), decides on the execution of changes in service(s) and application(s)

Your background

• Master's Degree in information management, computer systems, business engineering or similar
• At least years of total experience in IT with strong knowledge of ITIL processes
• ITIL 4 foundation certification is a must and other ITIL professional certification, COBIT, Six Sigma, TOGAF desired
• Proven track of implementing solutions in the area of expertise, deliver measurable business value
• Solid understanding of agile and different implementations thereof together with certifications demonstrating that knowledge
• Excellent IS development and operations skills and a deep understanding of the overall context of business processes and IS technologies
• Strong experience in leading IS vendors with excellent communication and people management skills
• Enabling an agile mindset and workstyle in the team and strong experience of identifying and resolving issues between team members or other teams
• Excellent experience to figure out business requirements and how to translate into technical IS capabilities and solutions and strong experience in project planning and execution as well as economic aspects of system management and life cycle

More about us

ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, HR Services provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

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