- Communicatewith social media commenters
- Support clientsqueries pertaining to channel management and performance channelanalytics and any technical issues in a friendly and accuratemanner
- Ensure customer satisfaction and provideprofessional customer support
- Be an IncredibleCommunicator: Able to interpret sentiment of the partner andaddress partner requests/concerns in a timely manner with anaptitude for building strong clientrelationships
- Focus on delivering on keyresults like customer satisfaction first time resolution efficiencyand quality metrics
- Handle customer complaintsprovide appropriate solutions and alternatives within the timelimits and follow
- Identify when the issueshould be reassigned to another department or more seniorrepresentative
- Professionallyfluent in German both oral and written. Fluent in English (at leastB2 level)
- At least 2 years BA/BS degree orequivalent with a good academic record
- At least12 months of direct customer service experience required preferablyin
- contact centers
- At least1 year of experience in Digital Marketing or Social Mediamanagement role (Community Content & Social MediaManagement) for a client
- An enthusiasm forSocial Media technology
- Interest/workingknowledge in online media video streaming platforms platforms suchas Reddit X (old Twitter)
- Critical thinking andstrong problemsolving skills able to investigate and followupappropriately or make judgments and escalate whennecessary
- Excellent writing and verbalcommunication skills to simplify technical language fornontechnical users
- Resourceful and empatheticpersonality
- Excellentremuneration package based on experience skills andperformance
- LifeInsurance
- Schedule changing weekly 8 hours perday 5 times per week within operating hours from Monday to Sundayfrom 9AM to 6PM
- Family Plan (Spouse/legalpartner and children)
- 2 month trainingagreement 1 year fulltime contracts with 30 daysprobation
- Be part of a dynamic and creativeteam with positive and friendlyatmosphere
- Guidance and tools to reach yourfull potential
- Mealallowance
- Private healthinsurance
- Yearly performancebonus
- Relocation allowance andassistance
-
Emergency Dispatch German speaking
2 days ago
Careerxtra Sany, IndiaDo you thrive in highpressuresituations and want to make a realdifferenceWere partneringwith a leading Outsourcing/BPO consultancy to find aGermanspeaking Emergency ServicesRepresentative to join their team inAmsterdam · TheRole:As an Emergency ServicesRepresentative youll provid ...
-
Video Content Reviewer German speaking
3 days ago
Careerxtra Sany, IndiaWe are working with a leadingOutsourcing/BPO company that is looking to recruit a GermanspeakingVideo Content Analyst for their office in Lisbon. The employeewould watch reported videos on a wellknown streaming platform andwould make decisions regarding theirbanning. Location:Lis ...
-
Video Content Analyst German speaking
4 hours ago
Careerxtra Sany, IndiaWe are working with a leadingOutsourcing/BPO company that is looking to recruit a GermanspeakingVideo Content Analyst for their office in Lisbon. The employeewould watch reported videos on a wellknown streaming platform andwould make decisions regarding theirbanning. Location:Lis ...
-
German speaking Video Content Reviewer
20 hours ago
Careerxtra Sany, IndiaWe are working with a leadingOutsourcing/BPO company that is looking to recruit a GermanspeakingVideo Content Analyst for their office in Lisbon. The employeewould watch reported videos on a wellknown streaming platform andwould make decisions regarding theirbanning. Location:Lis ...
-
Video Content Moderator German speaking
2 days ago
Careerxtra Sany, IndiaWe are working with a leadingOutsourcing/BPO company that is looking to recruit a GermanspeakingVideo Content Analyst for their office in Lisbon. The employeewould watch reported videos on a wellknown streaming platform andwould make decisions regarding theirbanning. Location:Lis ...
-
Careerxtra Sany, IndiaONLY DUTCH OR GERMAN SPEAKINGCUSTOMER SERVICE PROFESSIONALSREQUIRED · Weare working with a leading Outsourcing/BPO company that is lookingto recruit a Dutch or Germanspeaking Technical Customer SupportRepresentative in Bucharest.Location: Bucharest Romania(onsite)Employment type: ...
Social Media Agent German speaking - Sany, India - Careerxtra
Description
We are working with a leading multinationaltechnology BPO business. Together were looking for a GermanspeakingSocial Media Agent for their office in Lisbon. The employee wouldjoin a team that works with social management of a major videostreaming platform.Location: LisbonPortugalEmployment type:FulltimeRemuneration: Base salarybonusesDUTIES ANDRESPONSIBILITIES:socialmedia,customer,management,german,customersatisfaction,technology,customer service,customer support,socialmedia management,digital marketing,contentmanagement,english,chat,email,technical support,onlinesupport,on-call support