Process Excellence Manager - Mumbai, India - Teleperformance

    Teleperformance
    Teleperformance Mumbai, India

    2 weeks ago

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    Description

    Designation. Manager / Senior Manager

    Skillset. Process Excellence, MBB or LSSBB

    Location . Mumbai

    Main Responsibilities :

    • Certified lean Six Sigma Black Belt
    • Should have expert knowledge be Six Sigma and Lean Techniques
    • Experience in Project management, preferably PMP or Prince
    • Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
    • Knowledge in RPA opportunity identification and deployment
    • Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.
    • Bachelors or higher education degree with overall 7-12 years' experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role
    • Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.
    • Possess speed to delivery. Ability to collaborate and challenge in a consultative style.
    • Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments
    • Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables
    • Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.
    • Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.
    • Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.
    • Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity

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