No more applications are being accepted for this job
- 4-6 years of experience in a similar role, preferably in the hotel industry
- Excellent customer service and communication skills
- Strong leadership and team management abilities
- Proven problem-solving and organizational skills
- Ability to handle multiple tasks and prioritize work effectively
- Attention to detail and accuracy in handling guest information
- Proficiency in time management and ability to meet deadlines
- Familiarity with hotel management software and technology
- Bachelor's degree in Hotel Management or a related field
- Manage the day-to-day operations of the front office department
- Ensure smooth check-in and check-out processes for guests
- Coordinate and supervise the activities of front desk staff
- Handle guest complaints and resolve issues promptly and efficiently
- Maintain high standards of customer service and guest satisfaction
- Train and develop front office staff to deliver exceptional service
- Monitor and maintain hotel occupancy levels and room availability
- Ensure compliance with hotel policies and procedures
- Collaborate with other departments to optimize guest experiences
- Prepare and analyze reports on front office operations and performance
Front Office Manager - Ernakulam, India - Factor Human Resources Pvt. Ltd.
Description
Job Overview
We are seeking a highly skilled and experienced Front Office Manager to join our team . As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations in a hotel setting. This includes managing the reception area, coordinating guest services, handling guest complaints, maintaining customer satisfaction, and ensuring efficient operations.
Qualifications and Skills
Roles and Responsibilities