Service Coordinator - Bhosari, Pune, Maharashtra

Only for registered members Bhosari, Pune, Maharashtra, India

1 day ago

Default job background
₹400,000 - ₹900,000 (INR) per year *
* This salary range is an estimation made by beBee
Position: Service Coordinator · Company: Poona Air Technologies · Location: Bhosari, Pune · Department: Service & Operations · Company Overview · Poona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to ...
Job description

Position: Service Coordinator

Company: Poona Air Technologies

Location: Bhosari, Pune

Department: Service & Operations

Company Overview

Poona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.

Role Summary

The Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.

Key Responsibilities

  • Receive and register service complaints and breakdown calls from customers
  • Schedule and assign service engineers for site visits
  • Coordinate preventive maintenance schedules with clients
  • Follow up with customers for service feedback and closure confirmation
  • Maintain service records, call logs, and documentation
  • Prepare service reports, job cards, and invoices
  • Coordinate with the spare parts and stores department for material availability
  • Monitor service engineer attendance and field movement
  • Ensure timely billing and collection follow-ups (if required)
  • Maintain proper communication between customers, engineers, and management

Eligibility Criteria

  • Any Graduate (Commerce / Management preferred)
  • 1–3 years of experience in service coordination / back office / operations
  • Experience in industrial equipment, pneumatic, compressor, or engineering companies preferred
  • Good communication and customer handling skills
  • Basic knowledge of MS Excel and documentation

Key Skills

  • Service Coordination
  • Customer Handling
  • Scheduling & Planning
  • Documentation & Reporting
  • Team Coordination
  • Problem Solving

Job Types: Full-time, Permanent

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person



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