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    Student Coach - Noida, India - Testbook

    Testbook
    Testbook background
    Full time
    Description

    About Testbook

    Testbook is the fastest growing & leading EdTech platform established 8 years ago. We focus on Government & Private Job Exams with an eye to capture Banking, SSC, Railways, GATE, UPSC, Teaching and many more categories. Testbook is poised to revolutionize the industry with a registered user base of over 4.2 Crore students, 700+ crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is placed to capture bigger markets. Testbook is the perfect incubator for talent, "you come, you learn, you conquer". You will train under the best mentors and become an expert in your field. That being said, the flexibility in the projects you choose, how and when you work on them, what you want to add to them is respected in this startup. You will be sole master of your work. The IIT pedigree of the co-founders has attracted the brightest minds in the country to Testbook. A team rapidly swelling in ranks, it now stands at 800+ in-house employees and hundreds of remote interns and freelancers. These number are rocketing weekly. Now is the time to join the force.

    Job Description

    • Be a single point of contact for the allocated students and resolve day-to-day Unacademic queries of learners and ensure a minimum TAT & 95% CSAT.
    • Develop a cohort wise mentorship plan and ensure 80% of students complete their course.
    • Help learners achieve weekly and monthly outcome milestones like assignment submissions, VIVAs etc.
    • Active engagement and communications through calls, email and learner groups.
    • Review weekly learner engagement data and make action plans to ensure 80% cohort qualification rate.
    • Incorporate developmental suggestions and feedback received from program managers, category managers and other stakeholders.
    • Resolve student queries and doubts and enhance student learning experience.


    Requirement

    • Should be comfortable with doing 150 calls/day
    • Good Verbal & written communication skills.
    • Good Rapport building skills.
    • Good with Tech jargons
    • Should be able to counsel students.


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