Customer Service Executive - Mumbai, India - Assort Staffing Services (P) Ltd

Description

POSITION: Loyalty Sales Consultant

REPORTING TO: Regional Manager

LOCATION:

JOB PURPOSE

To sell Accor Plus memberships to leads within the set calling area provided with professionalism using up to date information and selling techniques provided.

KEY INTERACTIONS

Internal

External

Interaction with admin in Hyderabad for sales processing.

Interaction with T&C for T&C related queries & grievances.

Interaction with Regional manager/Assistant Manager/ Assistant Manager Training for program queries.

Interaction with customers for sales, renewal and courtesy calling.

KEY RESPONSIBILITIES

Lead Generation

Acquire personal Leads to complete Sales calling

Perform Lead generation calls daily

Selling

Use various leads sources provided to generate phone sales

Follow Sales script for each call- AIDA methodology

Obtain referrals as part of each sales call

Actively celebrate daily new sales within team

Courtesy call new sales within 8 months and 11 months calls as directed

Renewal (If applicable)

Follow renewal script for renewal calls

Obtain referrals as part of renewal call

Updating renewal member information on renewal sales form

Maintain renewal statistics for every renewal call

Contact renewals as per Renewal policy

Administration

Document sales at the end of the call

Place all sales documents in the allocated area for Administration officer

5th Other Functions

Cash pick ups or any member interaction as and when advised by the Hyderabad office

Participate in team projects.

Adhere to all Accor Advantage Plus T&C and sales policies as outlined in your People Plus, Training Manual and Renewal Manual.

Main Complexity/Critical Issues in the Job

3 new sales per week

10 referrals / 4hrs (minimum)

Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.

PROFILE

Knowledge and Experience

Minimum 2 years of experience in outbound sales preferably from hotel industry

Computer literacy

Strong verbal and written communications skills

Fluent English.

Networking and relationship Building

Competencies

Good interpersonal skills with ability to communicate with all types of customers

Serviced oriented with an eye for details

Good team working skills and able to work effectively and contribute in a team

Good written and verbal communication skills

Lateral thinking, Persistent and Persuasive/Influencing

Innovative and Consultative skills

Positive, flexible and Enthusiastic

Ability to work to deadlines

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