Deputy Manager - Nashik, India - WNS Global Services

Description

• Should have KYC and/or BGV domain Experience and knowledge (preferable)
• Adherence of Quality SLA's and contractual agreements with internal & External stakeholders
• Team handling experience
• Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables
• Deployment and Strengthen the Quality Assurance Framework for the Business
• Team handling and taking care of quality related deliverables per QSD/SOW
• Conduct Customer comeback analysis & Trend Analysis for all the errors received from the clients
• To meet the monthly Sampling numbers as per the target
• Identify and implement the Process improvement opportunities
• Ideation drive to improve the process
• Quality reporting and Presentations
• Perform Error/Trend Analysis & Complete RCA for all the errors identified

• Graduate
• Good command over MS Office
• Good Excel / Power point Knowledge
• Interpersonal Skills
• Good Communication Skills

• Quality Domain & AML KYC /BGV knowledge and experience
• Analytical skills and time management
• Excellent Communication skills – verbal and written
• Coaching and Feedback
• Conflict Management
• Interpersonal skills and people skills
• Eye for Detail