Pool Operator - Mumbai, India - AccorHotel

Description

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Guest needs are handled promptly.
• Every guest coming to the Health Club is attended to courteously

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational

• Check for the equipments are in working condition
• Ensure that the swimming pool area is neat and clean
• Ensure that the water in swimming pool is safe for guest usage
• Ensure that the lifeguards are around the swimming pool when guest are there
• Ensure that the chlorine level in the swimming pool is not on higher side so as to guest eyes does not feel the pinch
• Oversee the operations of the Spa
• Ensure that the health club instructor is available through out the working hours
• Ensure that before closing the area everything is in good condition so as to opening the next day is no issue
• Ensure that the timing for the areas are adhered to
• Making guest aware about the products kept in the gym and informing them about the proper usage of the same.

Personnel

• Provide effective support to the team to enable them to provide effective & efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Mumbai ensure maximum cooperation, productivity, morale and guest service.

Other Duties

• Ensure cleanliness of the area
• Helping other department in case of emergency.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.