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- The Service Desk Analyst should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents
- IT Service Desk experience 05yrs
- Excellent communication (written & oral), presentation skills, quick learner, selfinitiated, team player, open to work in shifts
- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
- Understanding of Windows 7 & 10 operating system
- Assisting with configuring/troubleshooting of Software and Hardware
- Experience working with ServiceNow to log, track, close tickets
- Experience in resolving IT issues via phone/email/chat
- Excellent telephone etiquettes and customer service
- Excellent troubleshooting skills
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multifunctional devices (MFD) , Mobile & Tablets)
- Willingness to work in 24 x 7 support environment including working on Weekends and Holidays.
- Excellent time management skills and ability to work under pressure
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Service Desk Analyst Only 24h Left - Pune, India - Wipro
Description
Job Title:
Service Desk Analyst
Location:
Pune/Kolkata/Hyderabad/Coimbatore/Bangalore
Mode of interview:
Virtual/Walk-In
Shift:
rotational 24x7
Description:
Key Skills Required: