Service Desk Specialist - Hyderabad, India - SkyCell AG

Description

Born from a single question, innovation is in our DNA. Having recently celebrated our 10-year anniversary, we are a diverse and quality-conscious company, which has set itself the goal of transporting temperature-sensitive medicines in a more reliable and sustainable way. Long story short, we help save lives and preserve the environment.

Our goal? To continue to advance towards zero loss in the pharma supply chain, worldwide.

This role location will be our office at Hyderabad Airport.

If you're a Service Desk Specialist looking for a position to provide excellent customer service and support to all stakeholders - this could be the role for you:

Here's what you'll do:

• Provide front-line technical assistance to internal and external users
• Log, prioritize, and resolve service requests and incidents
• Support rollout and management of IoT devices (sensors and gateways)
• Diagnose and fix hardware, software, and network issues
• Assist with software and hardware setup and troubleshooting
• Manage user accounts and access permissions
• Maintain records and knowledge base for issue resolution
• Parametrize and customize internal business software (e.g. ERP systems)
• Write low-code apps to automate business processes
• Maintain intranet configuration and support users with content management
• Promote and enforce IT security policies
• Work with IT teams and departments to resolve complex issues
• Provide user training and guidance
• Ensure IT policies and regulations are followed
  
  

Requirements

This is what you'll need:

• Bachelor's degree or equivalent work experience
• IT support experience, including complex problem resolution
• Knowledge of low-code technologies (especially in Microsoft 365 ecosystem)
• Excellent communication skills in both writing and speaking
• Commitment to exceptional customer service
• Ability to analyze data and propose improvements
• Understanding of IT security principles
• Experience with IT projects may be required
• Commitment to ongoing learning and certification
• Experience in Azure AD and with IoT Devices is a plus
• Relevant certifications like CompTIA, ITIL, or Microsoft certifications are beneficial
  
  

Benefits

What we can offer you:

• Opportunity to work in a bright open office space
• Flexible working hours for work/life balance
• Interdisciplinary and varied projects
• Diverse and global work culture/ environment
• Possibility to work for an environmentally conscious company
• Unique opportunity to actively shape processes
  
  

Why SkyCell:

We are looking for people who challenge the status quo and thrive on making a difference to people and the world around us. That's where our IT team play a pivotal role and you could be a part of it.

SkyCell's IT Operations team manages and provides a state-of-the-art workplace and service to our global workforce. Fully built-on Microsoft 365, the team prides itself to operate very efficiently while keeping employee satisfaction high and being a trusted counterpart in corporate processes such as employee onboarding while supporting the company with low code app development or security awareness building. The team also operates a service desk for our internal stakeholders, customers and global IoT infrastructure.

We are Innovative Award Winners:

We're driven by our core values and guided by our collaborations, purpose, and employees. Our commitment to changing the face of medical supply chains, making them safer, more secure, and more sustainable resonates strongly with every one of our employees; we're therefore incredibly proud to have been certified as a Great Place to Work alongside being awarded a sustainability rating of Gold by EcoVadis.

If you would like to know more about us, visit and search #WeAreSkyCell on .

To become part of our journey and make a difference - click apply and we will be in touch

Please contact Lucy Slough, Talent Acquisition Specialist if you have any questions ).

SkyCell AG is proud to be an equal opportunities employer, we celebrate and support diversity and are passionate about creating an inclusive environment for all employees. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, disability, or any other applicable legally protected characteristics.

For this position we only consider direct applications