Inbound / Outbound / Backoffice - Thane, India - Cogent E Services

Description

Company Overview

Cogent E Services is an end-to-end Customer Experience (CX) solutions provider with a strong presence in the IT Services and IT Consulting industry. We offer omni-channel solutions to clients across various customer interaction touch-points. With our data analytics and technology-driven approach, we help clients derive valuable insights and effectively manage customer interactions.

Job Overview

Fresher: Less than 1 year of experience, Full-Time job in Thane, Maharashtra, India

Qualifications and Skills

• Strong communication skills in English and Hindi
• Ability to speak and understand regional languages is a plus
• Good problem-solving and decision-making skills
• Attention to detail and accuracy
• Ability to multitask and prioritize workload
• Basic computer knowledge and proficiency in MS Office
• Positive and customer-focused attitude
• Ability to work well in a team

Roles and Responsibilities

• Handle inbound and outbound customer interactions
• Provide excellent customer service and support
• Address customer queries, concerns, and escalations
• Process customer orders and requests accurately
• Complete administrative tasks related to back-office operations
• Maintain accurate records and documentation
• Collaborate with team members to meet targets and deadlines

Address

4th floor Kalpataru Prime Near Ashar IT road no 16 wagle estate Thane West 400604