IT Operations Analyst II - Bengaluru, India - Sabre

Description

Sabre is a technology company that powers the global travel industry.

By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.


Responsibilities:
Analyze and consult on implementation and troubleshooting of technology products/application support.
Categorize issues for escalation to appropriate technical teams. Communicate system owners/on call to and lead the operations bridge.

Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB.

Also, do initial triage and assign as per KB.Identify Potential Significant incident & engage IM or PM Teams for follow-up action.

Provide timely response to all incidents, outages and performance alerts.
Document all actions in accordance with standard company policies and procedures.

Provide first-line investigation and diagnosis of all Incidents and ServiceCommit availability as per 24x7 shift schedules and actively perform the work assigned, supporting high uptime requirements.

Participate in Tech Bridges Actively. Engage teams promptly, whenever needed.
Leads incident analysis and is responsible for driving incidents to resolution.
Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLAs.
Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers.
Coordinating infrastructure maintenance and upgrades with our application teams.

Assist Change Management tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team.

Experience

:3+ years of application production support: L1/L2 experience.
Excellent written and verbal communication skills.
Good time-management skills.


Mandatory Skills:

Hands-on experience with apps hosted on cloud: AWS/GCPHands-on experience with apps hosted on cloud: Linux and Windows OSAdvanced understanding of:Unix/LinuxOracle, SQLNetwork and Computer OperationsShell ScriptingAnalytical capabilitiesDevOps working experience.

Networking concepts

• DNS, OSI model, HTTP/S, SSL certificates, SSL/TLS, Proxy, Load balancers, Firewalls, Caching, etc.

OS Concepts

• Filesystem, Memory and Storage, I/O Management, Sockets, Threads, Concurrency etc.

Nice to have skills:
Advanced understanding of web-based architecture and development techniquesExperience on tools like SharePoint, JIRA, Service Now, puppet/ansible, Zabbix, App DynamicsMQ series knowledge, F5Experience in complex, high availability systems would be a plus point

Education:
B

E/BTech/ME/MTech/MCAJob Requirements:

EXPERIENCE:
Minimum 3+ years related experience. Proficient computer software skills; good written and verbal communication skills; ability to handle multiple projects simultaneously.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.