DSA Manager/Key Account Manager - Mumbai, India - Ekfrazo Technologies Private Limited

Description

Role Description:

This is a full-time on-site role for a DSA Manager (Key Account Manager) with at least 4 years of experience.

• The role is located in Mumbai and the DSA Manager will be responsible for daytoday tasks such as managing key accounts, creating and implementing business planning strategies, providing exceptional customer service, and utilizing analytical skills to provide insights and recommendations.

Job Description:

Role :
Account Key Manager ( DSA).

Experience : 4+ yrs.


Location:
Mumbai & Delhi.


Roles & Responsibilities:

• Lead and deliver on targets for new customer acquisition, repeat business, revenue, retention, fulfillment efficiency, and profitability.
• Cross-Selling of Third-

Party Products:
Identify opportunities for cross-selling various third-party products to customers, increasing revenue and enhancing the customer experience.

• Building Business Partners and DSA Channel: Establish and nurture partnerships with local businesses and develop a robust DSA channel to drive business growth.
• Liaising with

Lending Partner Banks:
Foster strong relationships with lending partner banks, collaborate on business strategies, and ensure seamless communication and cooperation.

• Risk and Audit and

Compliance Adherence:

Implement risk management protocols, ensure compliance with internal policies and external regulations, and conduct periodic audits to maintain a secure and compliant environment.

• Ensure adherence to regulatory and compliance requirements at all times, maintaining the highest standards of ethical conduct.
• Derive valuable insights from the field, collaborate with crossfunctional teams, and translate them into actionable business strategies to address operational challenges.

Org


Building:

• Recruit and mentor City/Cluster across various locations to enhance operational excellence and maintain the approved Headcount in the region.
• Coach and lead the team towards success by providing regular feedback and training.
• Establish a culture of continuous improvement to drive reliability and exceptional customer experiences.

Desired Skill Set:

• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Ability to work in a fastpaced, targetdriven environment and adapt to changing market conditions.
• Demonstrated ability to handle multiple priorities and meet deadlines effectively.
• Ability to do demand generation in the market and build offline channels.
• Should be good at relationship management across various stakeholders (Customer, Channel partner, Internal team, cross functional).
• Ability to engage and influence individuals within the operations team.
• Excellent people management skills for overseeing midlarge teams.
• Proficiency in tactical and structural problemsolving approaches.

Persona Specification:

• 48 years of experience in operations & sales roles within Banks, NBFCs, telecom, or other consumerfacing industries, with at least 2 years in a teamleading role.
• Should be an Graduate or equivalent qualification.
• Proven track record of building and leading large teams (20+) across different geographies, showcasing exceptional execution capabilities.
• Proven track record of achieving sales targets and driving business growth.
• Local language proficiency and geography knowledge are preferred.

)