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    • ServiceNow HR Product Analyst - Bengaluru, India - Apple

    Apple
    Apple Bengaluru, India

    2 weeks ago

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    Description

    Job Description

    The ideal candidate will work closely with the People organization and other members of the ServiceNow HR product team to define the product vision, strategy, and roadmap for HR service delivery within the ServiceNow platform.

    Main Responsibilities:

    • Collaborate with stakeholders, including business leaders, IS&T teams, and end-users, to gather and understand their requirements.
    • Translate business needs into product solutions that meet the needs of users.
    • Assist in maintaining a prioritized backlog of features, improvements, and bug fixes based on business value and urgency.
    • Participate in sprint planning, backlog grooming, and sprint reviews in collaboration with development teams.
    • Draft requirements and user stories, acceptance criteria, testing strategy, and release plans.
    • Work with UX designers to ensure a seamless and engaging employee experience.
    • Stay informed about industry trends, emerging technologies, and ServiceNow platform updates related to HR service delivery.

    Requirements:

    • 5+ years of ServiceNow HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Employee Document Management.
    • Experience delivering global, enterprise HR solutions that can scale.
    • Ability to use data and analysis to drive decision-making.
    • Outstanding communication and facilitation skills.
    • Experience presenting to senior leadership.

    Preferred Qualifications:

    • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
    • Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.
    • ServiceNow Certified Implementation Specialist (CIS) HRSD certification.
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