Chief of Staff

About SpatialChat · SpatialChat is an immersive virtual collaboration platform built to make online interactions more human, engaging, and productive. Backed by QuestionPro, a global SaaS leader in experience management, SpatialChat is on a mission to redefine how teams connect, ...

Job description

About SpatialChat

SpatialChat is an immersive virtual collaboration platform built to make online interactions more human, engaging, and productive. Backed by QuestionPro, a global SaaS leader in experience management, SpatialChat is on a mission to redefine how teams connect, collaborate, and build communities in a virtual-first world. We are in an exciting early growth phase, testing new markets, accelerating product innovation, and building a high-performance team.

Role Description

This is a full-time remote role for a Chief of Staff, supporting multiple functions across Operations, Partnerships, Sales, Growth, and Product. The Chief of Staff will be responsible for driving operational efficiency, collaborating cross-functionally to align strategy and execution, and ensuring the seamless coordination of projects and initiatives. The role includes working closely with leadership to refine strategies, track organizational performance, and contribute to key decision-making processes. Managing priorities, developing partnerships, and enabling rapid growth are essential aspects of this position.

Key Responsibilities:

Strategic & Operational Leadership:

You will partner closely with the CEO to define and execute the company's strategy and priorities, ensuring alignment and clarity across all functions. You will drive operational rigor by implementing OKRs, building dashboards, running business reviews, and ensuring strong cross-functional coordination. You will also lead and manage critical strategic initiatives from ideation through execution, ensuring they are delivered effectively and on time.

Sales & Growth:

You will support and scale revenue operations by improving pipeline visibility, strengthening forecasting, and enabling effective go-to-market execution. You will identify and unlock new growth opportunities across markets, customer segments, and acquisition channels. You will work closely with marketing and sales teams to optimize customer acquisition, conversion, expansion, and retention.

Partnerships

You will identify, evaluate, and execute strategic partnerships that accelerate growth and expand market reach. You will build and manage relationships with key partners, platforms, and ecosystem stakeholders. You will also support the CEO in negotiating, structuring, and executing partnership agreements.

Product & Customer Strategy

You will collaborate closely with product and engineering teams to ensure the product roadmap aligns with customer needs, market opportunities, and business goals. You will bring customer insights and market feedback into strategic and product discussions. You will help prioritize product features and initiatives that drive adoption, engagement, and revenue growth.

CEO Office & Execution

You will act as an extension of the CEO in internal and external engagements, helping drive clarity, alignment, and execution. You will prepare strategic presentations, board materials, and executive updates. You will ensure accountability and follow-through across leadership priorities and key company initiatives.

Required Qualifications

You must have a minimum of three years of experience working in a pure SaaS company environment. You should have experience in roles such as Chief of Staff, Strategy, Business Operations, Growth, Product, Consulting, or Startup Leadership. You should possess a strong understanding of SaaS business models and key metrics, including ARR, MRR, CAC, LTV, churn, and go-to-market strategies. You must demonstrate the ability to manage cross-functional projects and drive execution independently. You should have exceptional analytical, problem-solving, and structured thinking skills, along with strong communication and stakeholder management abilities. You should also demonstrate a high ownership mindset with a strong bias toward action.

Preferred Qualifications

Candidates who have worked directly with founders or senior executives will be strongly preferred. Experience working in early-stage or high-growth startup environments will be considered a significant advantage. Exposure to product strategy or product management will also be beneficial.

What Makes This Role Unique

This role offers the opportunity to operate as the CEO's right hand in building and scaling a global SaaS product. You will have high visibility and ownership across all business functions and will directly influence company growth and strategy. This position also offers a fast-track path into senior leadership.

Compensation & Benefits

You will receive a competitive salary along with performance-based incentives and ESOP or equity participation based on your experience. The role offers hybrid work flexibility in the Delhi NCR region and the opportunity to work on and scale a global SaaS product.

Who Should Apply

This role is ideal for someone who wants to build and scale a SaaS company from the ground up and is excited to work closely with a CEO. It is well suited for someone who enjoys solving ambiguous, high-impact problems and can operate effectively at both strategic and execution levels. This position is especially valuable for individuals who aspire to become a future CEO, founder, or senior business leader.

Qualifications

• Strategic planning, process optimization, and experience in operations management
• Proven ability in partnerships, business development, and stakeholder management
• Familiarity with sales strategies, pipeline management, and revenue growth
• Strong understanding of product development, market research, and user feedback integration
• Exceptional communication, organization, and leadership skills
• Ability to operate independently, manage priorities, and solve complex challenges
• Experience with remote and distributed teams is a plus
• Bachelor's degree or equivalent experience in business administration, management, or related fields