Senior Support Analyst - Chennai, Tamil Nadu
1 month ago
Job summary
The Support Analyst will provide monitoring, support, investigation, troubleshooting, incident management and problem management in multiple technologies and applications.Responsibilities
- As the applications to be supported are Client focused , high professional support service is expected
- Supporting Application end to endManaging issue and IncidentMonitorTroubleshootCommunicate with stakeholder to informinvestigatealert about issue.Skill in creatingmaintaining knowledge baseskill in writingreading scriptskshCreating Application supports/technical documentationContributing ResponsibilitiesCreating Application supports/technical documentationskill in creatingmaintaining KEDB
QualificationsExternalTechnical Behavioral CompetenciesKnowledge experience HP-UXLINUX OSExperience Unix scriptingKnowledge Database Sybase OracleExperience PLSQLKnowledge JavaSpecific Qualifications if RequiredITILBachelor degree required; advanced degree considered plusMinimum years financial industry experienceSkills ReferentialBehavioural Skills Please select up to skillsAbility collaborate TeamworkCreativity Innovation Problem solvingCommunication skills oral writtenAbility share pass on knowledgTransversal Skills Please select up to skillsAbility understand explain supporchangeAnalytical AbilityAbilit To Develop Others Improve Their SkillsAnalytical AbilityAbilit inspire others generate peoples commitmentEducation LevelBachelor Degree or equivalentExperience LevelAt least yearsOtherSpecific Qualifications if RequiredPlease Note We need internal resource strong technical experience SQL & Unix Also have good communication skillexperienceLevelAtleastyears
Job description
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