Customer Success Manager - Chennai - ProManage

    ProManage
    ProManage Chennai

    6 days ago

    ₹1,200,000 - ₹2,800,000 (INR) per year * Technology / Internet
    Description

    Job Description: Customer Success Manager

    Location: Chennai

    Reports To: Senior Manager – Customer Success

    Department: Customer Success

    Role Overview

    The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage's hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.

    Key Responsibilities

    • Oversee engagement across all assigned customers, driving adoption, retention, and expansion.
    • Build and maintain strong executive relationships with key stakeholders/customers to position ProManage as a strategic partner.
    • Partner with Sales, Product, and Marketing to identify growth opportunities and customer feedback loops.
    • Support customers in their digital transformation journey with AI-powered solutions (Merlin & Midas).
    • Own renewal and expansion targets for the customer base. (Upsell & Cross Selling)
    • Ensure delivery of quarterly in-person business reviews (QBRs) and customer impact reports.
    • Ability to travel 15% to meet customers across major cities in India.

    Required Qualifications

    • 4+ years of experience in Customer Success, Account Management, or related roles.
    • Strong track record of driving retention and revenue growth in SaaS, marketing technology, or AI solutions.
    • Excellent stakeholder management, negotiation, and communication skills.
    • Proven experience in managing teams and scaling customer success functions.
    • A customer-first mindset with the ability to solve problems effectively.
    • Excellent communication and interpersonal skills.
    • Ability to manage multiple clients and tasks in a fast-paced environment.

    Preferred Qualifications

    • Experience in AI, martech, or hyperlocal marketing platforms.
    * This salary range is an estimation made by beBee
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