Customer Success Manager - Chennai - ProManage

    ProManage
    ProManage Chennai

    1 hour ago

    Description

    Job Description: Customer Success Manager

    Location: Chennai

    Reports To: Senior Manager – Customer Success

    Department: Customer Success

    Role Overview

    The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage's hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.

    Key Responsibilities

    • Oversee engagement across all assigned customers, driving adoption, retention, and expansion.
    • Build and maintain strong executive relationships with key stakeholders/customers to position ProManage as a strategic partner.
    • Partner with Sales, Product, and Marketing to identify growth opportunities and customer feedback loops.
    • Support customers in their digital transformation journey with AI-powered solutions (Merlin & Midas).
    • Own renewal and expansion targets for the customer base. (Upsell & Cross Selling)
    • Ensure delivery of quarterly in-person business reviews (QBRs) and customer impact reports.
    • Ability to travel 15% to meet customers across major cities in India.

    Required Qualifications

    • 4+ years of experience in Customer Success, Account Management, or related roles.
    • Strong track record of driving retention and revenue growth in SaaS, marketing technology, or AI solutions.
    • Excellent stakeholder management, negotiation, and communication skills.
    • Proven experience in managing teams and scaling customer success functions.
    • A customer-first mindset with the ability to solve problems effectively.
    • Excellent communication and interpersonal skills.
    • Ability to manage multiple clients and tasks in a fast-paced environment.

    Preferred Qualifications

    • Experience in AI, martech, or hyperlocal marketing platforms.

  • Only for registered members Chennai

    Lead end-to-end onboarding for new clients, · ...

  • Only for registered members Chennai, Tamil Nadu

    + Manage and nurture international client relationships+ Support pre-sales activities and solution walkthroughs+ Collaborate with product & business teams+ Drive customer satisfaction, retention & growth ...

  • Only for registered members Chennai, India

    Join Our Team & Make an Impact · We are looking for a Customer Success Manager to help expand our Global market and ensure our clients maximize the value of our digital learning solutions. · ...

  • Only for registered members Chennai, Tamil Nadu

    We are hiring a Customer Success Manager (CSM) based out of Chennai, focused on managing and growing strategic BFSI accounts. · Own strategic relationships with key BFSI clients from onboarding through renewalBuild and execute customer success plans aligned to client goals in len ...

  • Only for registered members Chennai, Tamil Nadu

    We're looking for a customer success manager to craft strategies, build relationships with customers, and improve experiences. · ...

  • Only for registered members Chennai, Gurugram

    The candidate will serve as the primary point of contact for all client needs ensuring satisfaction and smooth communication across various teams. · Build and maintain strong long-term relationships with key stakeholders in client organizations. · Take ownership of client account ...

  • Only for registered members Chennai, Tamil Nadu

    We are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users. · Own and manage relationships with high-value or strategic customers. · Act as the primary point of contact post-implementation... · ...

  • Only for registered members Chennai, Tamil Nadu

    We are looking for a Customer Success Manager (CSM) who can act as the single point of ownership for client success across both technology delivery and digital marketing performance. The role requires strong balance of client-facing communication, project oversight, strategic thi ...

  • Only for registered members Chennai, Tamil Nadu

    The Customer Success Manager (CSM) is responsible for ensuring customers realize maximum value from Ramco's solutions post-sale. · ...

  • confidential Chennai Full time

    + Own customer relationships across operational and executive levels. · + Create and execute success plans tied to customer goals and KPIs. · + Resolve issues by coordinating with Support and Technical teams. · Promote Customer Advocacy through case studies and reference programs ...

  • Only for registered members Chennai, Tamil Nadu

    We are seeking a full-time Customer Success Manager to join our team on-site in Chennai. This role involves ensuring customer satisfaction, managing customer relationships and promoting customer retention. · Proficiency in maintaining high levels of Customer Satisfaction and demo ...

  • Only for registered members Chennai, Tamil Nadu

    We are looking for a Customer Success Manager who combines strong customer engagement skills with hands-on delivery ownership and business analysis capability. · ...

  • confidential Chennai Full time

    +Manage existing clients within a designated territory. · +Develop and implement effective sales strategies and tactics to drive revenue growth. · ...

  • Only for registered members Greater Chennai Area

    We're building a world without limits where businesses can look beyond borders to build their global dream teams. · Min 4 to 10 years of Customer facing experience (ideally within B2B SaaS or HR) · ...

  • Only for registered members Chennai, Tamil Nadu

    We are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage th ...

  • Only for registered members Chennai, Tamil Nadu Remote job

    The Partner Success Manager plays a critical role in building, supporting, and accelerating the success of our channel ecosystem. · ...

  • Only for registered members Chennai, Tamil Nadu

    The Manager of Customer Success is responsible for owning the overall relationship with assigned clients and ensuring their satisfaction through timely communication. · ...

  • Only for registered members Chennai, Tamil Nadu

    TangoEye, a Lenskart company, specializes in AI-powered video analytics. · ...

  • Only for registered members Chennai, Tamil Nadu

    The Customer Success Manager plays a pivotal role in driving customer satisfaction, retention, · ...

  • Only for registered members Chennai

    We are looking for a Customer Success Manager to drive onboarding and adoption of key workflows/features for assigned enterprise customers. The ideal candidate will have experience in customer success or related functions with strong business analysis capabilities. · ...

  • Only for registered members Chennai

    The customer success manager will ensure timely onboarding of customers and drive growth through effective communication. · Manage customer success by ensuring timely onboarding. · Resolve issues promptly. · ...

Jobs
>
Customer success manager
>
Jobs for Customer success manager in Chennai