Front office Executive - Shimla, India - Zigsaw

Description

Job Type:
Fulltime

Job Tiltle:
Front officeExecutiveResponsibilities:Greetand welcome guests in a friendly and professionalmanner.
Manage the front desk answeringphones and directing calls to the appropriate personordepartment.
Handlecheckins and checkouts efficiently ensuring a positive experiencefor guests.
Provide information about hotelfacilities services and localattractions.
Assist guests with reservationsinquiries and special requests.
Maintain aclean and organized front desk area.
Handleguest complaints and concerns with empathy and professionalismescalating issueswhennecessary.
Collaboratewith other departments to ensure a seamless guestexperience.
Process payments and maintainaccurate records of financialtransactions.
Assist in administrative taskssuch as data entry andfiling.


Requirements:
Provenexperience in a front office or customer servicerole.
Excellent communication andinterpersonal skills.
Strong organizationaland multitasking abilities.
Proficient inusing office software and hotel managementsystems.
Ability to work in a fastpacedenvironment and handle stressful situationscalmly.
Knowledge of hospitality industrypractices and standards.

High school diploma;additional certification in hospitality is aplusCTC:
communication,hospitalityindustry practices,certification in hospitality,frontoffice,administrative,interpersonal skills,organizationalskills,hotel management systems,office software,customerservice,high school diploma