International Process - Hyderabad / Secunderabad, Telangana - Axis Services

    Axis Services
    Axis Services Hyderabad / Secunderabad, Telangana

    1 day ago

    Full time ₹120,000 - ₹400,000 (INR) per year *
    Description

    Key Responsibilities:

    • Handle inbound and outbound communication with international customers via voice, chat, or email.
    • Resolve customer queries related to products, billing, orders, technical support, or services.
    • Document all interactions accurately in CRM or ticketing tools.
    • Maintain high customer satisfaction by providing timely and effective solutions.
    • Adhere to process guidelines, quality standards, and SLA timelines.
    • Collaborate with team members and escalate issues when necessary.

    Eligibility Criteria:

    • Graduate from any discipline.
    • Excellent command over English (spoken and written).
    • Good typing speed (if process involves chat).
    • Comfortable working in night shifts aligned with international time zones.
    • Basic computer knowledge and adaptability to learn new software.

    Desired Skills:

    • Strong communication and interpersonal skills.
    • Problem-solving attitude and patience.
    • Ability to multitask and manage time effectively.
    • Willingness to learn and work in a team environment.
    * This salary range is an estimation made by beBee
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