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- Motivate and develop team members in a dynamically changing environment.
- Monitor daily productivity to meet defined Service Level Standards.
- Conduct regular compliance audits based on client requirements.
- Coach and support Team Leads in operational and people management.
- Oversee HR-related issues and staff development.
- Analyze and generate performance reports for processes and teams.
- Develop continuous learning processes for team enhancement.
- Assist the Operations Head with supervisory functions.
- Ensure adherence to process deliverables (SLAs).
- Audit transactions and provide feedback to team leads.
- 8+ years of experience in the BPO industry.
- At least 2 years as an Associate Manager.
- Experience in International Voice/Chat processes, preferably in the Telecom domain.
- Knowledge in ISP operations.
- Proficiency in spoken and written English.
- Ability to work in a 24x7 environment.
- Customer service expertise, including technical, billing, and sales.
- Strong persuasive speaking and problem-solving skills.
- Energetic, self-motivated, and focused on customer satisfaction.
- Ownership and accountability for deliverables.
- Ability to handle multiple responsibilities efficiently.
- Positive attitude and quality-focused approach.
Associate Manager - Pune - Tech Mahindra Limited

Description
Job Title: Associate Manager - Ops
Location: Pune, India.
Key Responsibilities:
Functional Competencies:
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Associate Manager
Siemens Technology- Pune, India
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Associate Manager
myGwork- Pune
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Associate Technical Manager
TopHire- Pune
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Associate Project Manager
HSBC- Pune, India
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Associate Project Manager
Computacenter- Pune
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CRM - Relationship Management, Associate
Deutsche Bank- Pune, India
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Associate Analyst- Order Manager
Eaton- Pune, India
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Associate (Manager), Security Service Operations
Deutsche Bank- Pune, India
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Associate / Assistant Manager - Human Resources
Housing- Pune
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Associate / Assistant Manager - Human Resources
Housing- Pune
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Associate / Assistant Manager - Human Resources
Housing- Pune
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Associate / Assistant Manager - Human Resources
Housing- Pune
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Associate / Assistant Manager - Human Resources
Housing- Pune
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IATOCS - Digital Marketing Associate - Campaign Management
Iatocs Private Limited- Pune
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Markets -Account relationship Manager/Associate Director
KPMG India- Pune
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Area Collection Manager
Cholamandalam Investment and Finance Company Limited- Pune
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Process Associate
IGT Solutions- Pune
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Project Head
PROWRIGHT PROJECTS PVT LTD- Pune, India
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Process Associate
IGT Solutions- Pune
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Assistant Manager
Poonawalla Fincorp- pune
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Assistant Housekeeping Manager
Zolo- Pune, India