Community & Retention Manager (Gaming | Discord | RMG) - Kolkata - CJC Race

    CJC Race
    CJC Race Kolkata

    12 hours ago

    Description
    Community & Retention Manager (Gaming | Discord | RMG)

    Location: Remote / Hybrid

    Reports to: Player Experience & Communications Lead

    Role Overview

    We are looking for a Community & Retention Manager who understands gaming culture and can build an active, trusted, and engaged player community across Discord, Telegram, and social platforms.

    This role is not moderation alone.

    You will be responsible for driving conversations, encouraging participation, managing sentiment, and creating small engagement moments that improve retention and player loyalty.

    You will work closely with content, social, creative, and growth teams to ensure the community feels heard, informed, and emotionally connected to the game.

    Experience working with gaming or RMG communities is strongly preferred. Exposure to SEA player behaviour and engagement patterns is a major advantage.

    Key Responsibilities
    • Manage and grow Discord and Telegram communities with active engagement
    • Moderate conversations while maintaining a positive and competitive environment
    • Run small events, tournaments, polls, and engagement initiatives
    • Monitor player sentiment and escalate issues to internal teams when required
    • Support ORM by responding to concerns and maintaining trust
    • Collect player feedback and convert insights into retention opportunities
    • Collaborate with creators and social teams to amplify community activity
    • Help onboard new players and guide them through early gameplay experiences
    Success Metrics
    • Active community participation and engagement levels
    • Player sentiment and trust indicators
    • Retention signals from community-active users
    • Event and activity participation rates
    • Speed and quality of issue handling
    Ideal Candidate
    • 2-4 years managing gaming, esports, or RMG communities
    • Strong familiarity with Discord, Telegram, and gaming communication patterns
    • Comfortable handling competitive discussions and emotional player reactions
    • Ability to initiate conversations and sustain community energy
    • Gaming-native mindset with strong empathy and communication skills
    • Experience working with SEA gaming audiences is a plus
    Bonus (Nice to Have)
    • Experience running gaming tournaments or engagement events
    • Exposure to creator-led community ecosystems
    • Familiarity with moderation tools and sentiment tracking
    • Experience working with early-stage gaming communities

  • Work in company

    CRM & Retention Growth Manager

    Only for registered members

    We're looking for someone who can own CRM revenue end-to-end. · Join us in creating products that elevate modern living and add elegance to the ordinary, one glassware at a time.Cohort analysisSegmentation logicPrepaid optimization ...

    Kolkata

    1 week ago

  • Work in company

    CRM & Retention Growth Manager

    Only for registered members

    Glasafe is a premium lifestyle brand dedicated to transforming everyday moments into extraordinary experiences. · ...

    Kolkata metropolitan area, West Bengal

    1 week ago

  • Work in company

    Territory Retention Manager

    Only for registered members

    The incumbent will be responsible for ensuring delivery of retention objectives by planning and managing all territory customer retention activities with a view to enhancing customer experience and collections. · ...

    Dum Dum

    1 month ago

  • Work in company

    Business Development Manager

    Only for registered members

    Sales target management and performance monitoring define monthly dealership targets monitor business performance metrics and ensure consistent activation levels to drive gross written premium growth across the motor sales channel renewal and retention management provide timely r ...

    Kolkata

    1 month ago

  • Work in company

    Digital Marketing Associate

    Only for registered members

    Job Description: · We are seeking a dynamic Digital Marketing Associate to lead our digital marketing initiatives and develop integrated marketing plans focused on business growth through paid and organic channels such as SEM/SEO, Facebook, Display, and Remarketing. · Key Respons ...

    Greater Kolkata Area ₹350,000 - ₹900,000 (INR) per year

    1 week ago

  • Work in company

    Assitant Manager- Affiliate

    Dot & Key Skincare

    Job Description – Assistant Manager- Affiliate & Retention Marketing · Role Overview · We are seeking a data-driven and execution-focused Performance Marketing Manager to lead affiliate marketing, CRM planning, Shopify integrations and lifecycle marketing initiatives. This role ...

    Kolkata

    1 day ago

  • Work in company

    Key Accounts Manager

    Only for registered members

    We are looking for a highly skilled and motivated Business Manager to join our dynamic team. · Oversight of daily operations · Driving business growth · Ensuring efficiency and effectiveness across various departments · ...

    Kolkata

    1 month ago

  • Work in company

    Cluster Head

    Only for registered members

    Job Summary: · Manage a team of 10 Advisor Development and Retention Managers ( ADRMs) · Supervise team of ADRMs · ADRMs will be assigned team of 15-30 existing advisors and not responsible for new advisor recruitment · Drive month-on-month activation and retention of assigned ad ...

    Kolkata ₹1,200,000 - ₹2,500,000 (INR) per year

    4 days ago

  • Work in company

    Senior Human Resource Executive

    Only for registered members

    +Lead recruitment efforts build strong client relationships Collaborate with leadership team on workforce planning & development Manage HR operations oversee talent acquisition & retention Work from home. · Lead recruitment efforts build strong client relationships · Collaborate ...

    Kolkata

    2 months ago

  • Work in company

    Finance &Accounts manager

    Only for registered members

    Job summary · building strong relationships ensuring satisfaction and driving retention/growth by understanding customer needs and coordinating internal teams to deliver solutions manage projects handle issues and identify upsell opportunities. · ...

    Kolkata

    1 month ago

  • Work in company

    Human Resource Executive

    Only for registered members

    Implement employee retention strategies and collaborate with leadership on workforce planning. · ...

    Kolkata

    1 month ago

  • Work in company

    Business Development Executive

    Only for registered members

    Lead new business opportunities through sales strategies Generate leads close deals retain clients Manage client relationships from onboarding to retention · ...

    Kolkata

    1 month ago

  • Work in company

    Telecalling Executive

    Only for registered members

    This is a job for managing customer relationships through phone calls and generating leads. · Manage customer relationships through phone calls · Generate leads through telecalling · ...

    Kolkata

    1 month ago

  • Work in company

    Retention Marketing Executive

    Only for registered members

    Nestasia is looking for a Retention Marketing Executive who drives customer retention and lifetime value to fuel revenue growth. · ...

    Kolkata, West Bengal

    1 month ago

  • Work in company

    Record Management Assistant

    Only for registered members

    Maintain accurate records database Ensure compliance with record retention policies Manage document flow from creation to archiving Coordinate administrative support for record requests · ...

    Kolkata

    1 month ago

  • Work in company

    HR Manager

    Only for registered members

    Manage recruitment and staffing process. Manage payroll, attendance and labor law compliance. · Hire sales executives and support staff. · Manage payroll, attendance and leaves. · ...

    Kolkata

    2 months ago

  • Work in company

    Sales Manager

    Only for registered members

    Handling industrial clients · Client acquisition and retention · Price negotiation and margin management · Sales forecasting and reporting · Credit control and payment follow ups · Required Candidate profile · Location Kolkata · Immediate Joining · ...

    Kolkata ₹400,000 - ₹1,200,000 (INR) per year

    6 days ago

  • Work in company

    Customer Relationship Executive

    Only for registered members

    Manage customer queries via phone ,email, website & Social Media Platforms to ensure client satisfaction and maintain high levels of customer retention. · ...

    Kolkata

    1 week ago

  • Work in company

    After Sales Executive

    Only for registered members

    Make outbound calls to booked customers for onboarding, KYC/documentation, payment follow-ups and milestone updates. Manage CRM records, coordinate with Sales/Accounts/Legal/Site teams, resolve queries, and drive satisfaction/retention. · Required Candidate profile · Customer-f ...

    Kolkata ₹400,000 - ₹1,200,000 (INR) per year

    4 days ago

  • Work in company

    Private Bankers

    Only for registered members

    The Relationship Manager/Wealth Manager will manage client portfolios and generate revenue through advisory and distribution of equity and investment products · Responsibilities include client acquisition, retention, cross-selling mutual funds, PMS, insurance, bonds, and structur ...

    Kolkata

    3 days ago

  • Work in company

    Hr Executive

    Hdb Financial Services

    Role & responsibilities : · Talent Acquisition, Management and Retention · Onboarding and Induction · Attendance & Payroll · Employee Engagement Activities · Grievance Handling, conflict management & Disciplinary Actions · Exit Management · HR Data Management & MIS · Preferred ca ...

    Kolkata ₹1,200,000 - ₹2,800,000 (INR) per year Full time

    4 days ago

Jobs
>
Kolkata