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- Conduct collection calls to collect Accounts Receivables.
- Negotiate customer disputes to resolution and documents root cause.
- Provide customer service and develops relationships with internal/external customers and suppliers.
- Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel.
- Participate in major finance department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.
- Participate in process improvement projects and support other management directives as prescribed.
- Verify outstanding portal invoices weekly using all portals for different accounts.
- Generate Portal report for Director of Finance
- Provide V look-up report for all Portal payments by expected payment dates and dollar amount.
- Run excel statement of account as required.
- Help implement any system changes, test and give feedback as needed.
- Maintain collection mailboxes, respond to emails daily.
- Escalate any outstanding items to specified departments.
- Monthly clean up of all accounts, missing credit classes and emails as needed.
- Research all bounce back on statements mailed out and correct the contacts.
- Background finance preferred
- Exceptional Excel skill, V-Lookup and Pivot tables, required.
- Must be fluent in English
- Customer Service and Business Writing
Credit and Collections Analyst - Mumbai, India - United Language Group
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Description
This a contract position for 9 months duration.
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