- Act as the primary point of contact for all learning queries throughout the organization
- Assess the support requests and determine if the request needs to be forwarded to another team member, department, or vendor.
- Track invoices/expenses and update the budget spreadsheet.
- Ensures effective administration of training processes and policies.
- Maintain accurate learning data/records and generate reports.
- Provide administration and co-ordination support to the L&D team.
- Primary point of contact for LMS daily operations and end-user support
- Support in the launch and management of a digital badging platform
- Partner with the team, instructors, and vendors to ensure optimal use of the LMS.
- Identifies process and quality improvements, providing feedback on usage, defects, and enhancements.
- Troubleshoot, and resolve issues related to systems functionality.
- Monitor monthly releases for upcoming system changes and deployments.
- Build, edit, maintain, and manage the course catalogue (online courses, instructor-led courses and learning pathways.)
- Provide comprehensive technical review and testing of all courses for go-live.
- Create and distribute course activity and tracking reports.
- Promote the effective use of the LMS functionalities for optimal learner experience.
Learning and Development Administrator - New Delhi, India - Taylor & Francis
Description
Job Description
This Learning Administrator position fills the essential role of providing learner support and maintaining the daily operations of learning platforms. The successful candidate will possess a blend of learning administration experience, technical aptitude, excellent communication skills and an action-oriented mindset.
This is a great opportunity to gain varied and practical experience in an encouraging and global L&D team. We are looking for a detailed, proactive, and organized administrator to join our busy Learning and Development team. You will play a key role in ensuring a seamless learning experience within the organization.
Does this sound like you? Read on to find out more about this role and how to apply.
RESPONSIBILITIES:
The duties of this position will include, but are not limited to the following:
Learner & Development Administration
Learning Technology Administration
Course Management
Qualifications
REQUIREMENTS
Experience in a learning administration and coordination role
Strong background in enterprise level learning management systems, with preference to Absorb LMS experience.
Technical skills as demonstrated through LMS learner support and troubleshooting. Experience resolving technical issues using email, chat and screenshare.
Strong communication skills to convey information, troubleshooting steps and technical procedures in a clear manner.
Organizes and prioritizes work with a clear readiness to act and deliver, ensuring productivity and quality standards are met.
Prior experience working with distributed, international teams.
Additional Information
At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
You must have the right to work and live in the India
This role is based at our India - Delhi office
We would like to thank all applicants in advance and regret that only shortlisted candidates will be notified.