Insurance Tellecaller Team Lead - Hyderabad, India - LMV Financial Services Pvt Ltd

Description

Company Overview

LMV Financial Services Pvt Ltd is a leading financial services company that aims to provide affordable loans with affordable interest rates to those in need. We have successfully built a strong customer base and are expanding our vision further. Our main goal is to make our customers happy, and we achieve this through continuous hard work and dedication.

Job Overview

We are seeking a highly motivated and experienced Tellecaller Team Lead to join our team at LMV Financial Services Pvt Ltd. As a Tellecaller Team Lead, you will be responsible for leading and supervising a team of tellecallers, ensuring the team meets their targets and providing exceptional customer service. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in a similar role.

Qualifications and Skills

• 1 to 3 years of experience in a similar role.
• Excellent verbal and written communication skills in English and Hindi.
• Strong leadership and team management skills.
• Proven track record of meeting or exceeding targets.
• Customer-focused with a passion for delivering exceptional service.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent problem-solving and decision-making skills.
• Proficient in using MS Office Suite.
• Previous experience in the financial services industry is a plus.
• Ability to work under pressure and meet deadlines.

Roles and Responsibilities

• Lead and supervise a team of tellecallers to ensure they meet their targets and deliver exceptional customer service.
• Train new team members on company policies, procedures, and product knowledge.
• Monitor and evaluate team performance, providing feedback and coaching as necessary.
• Handle escalated customer inquiries or complaints and ensure prompt resolution.
• Generate daily, weekly, and monthly reports on team's performance and achievements.
• Collaborate with other teams to optimize processes and improve overall customer experience.
• Stay up-to-date with industry trends, competitors, and market conditions.
• Contribute to the development and implementation of sales strategies.
• Ensure compliance with company policies and regulations.
• Maintain a positive and professional work environment.

Intrested Candidates can directly apply or drop there Resume through whatsapp @