Head - BPO Practice - IT Services Startup (10-15 yrs) - Delhi NCR, India - iimjobs

    iimjobs
    iimjobs Delhi NCR, India

    2 weeks ago

    Iimjobs background
    Full time
    Description
    Head of BPO for a Stealth Mode Startup


    Welcome to the future of business process outsourcing Our client is not just another IT services company; it is a dynamic, well-funded startup with a bold vision.

    Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivaled energy.

    If you're ready to lead our BPO revolution, read on


    Position Overview:
    As a Head of BPO, a dynamic leader with a passion for efficiency, customer satisfaction, and excellence.

    As the driving force behind the BPO operations, you'll be instrumental in shaping our customer-centric approach and taking our services to new heights.

    If you're an enthusiastic and experienced BPO pro with a knack for innovation, we want you on the team


    Key Responsibilities:

    • Develop and execute a cuttingedge BPO strategy that delights our customers and drives growth.
    • Lead and inspire a highperforming BPO team, fostering a culture of collaboration and excellence.
    • Implement best practices and process improvements to optimize efficiency and quality.
    • Collaborate with clients to understand their needs and ensure our BPO services align with their goals.
    • Oversee the daytoday operations, ensuring seamless service delivery.
    • Champion the use of technology and automation to enhance productivity and accuracy.
    • Monitor and analyze KPIs and metrics to continuously improve performance.
    • Build and nurture relationships with clients, driving customer retention and growth.
    • Stay ahead of industry trends and innovations to keep our BPO services at the forefront.
    • Ensure compliance with relevant regulations and standards.

    Qualifications:

    • Bachelor's degree in Business Administration or a related field (MBA preferred).
    • Proven experience in BPO leadership roles with a track record of success years)
    • Exceptional leadership and people management skills.
    • Strong analytical and problemsolving abilities.
    • Excellent communication and negotiation skills.
    • Customercentric mindset with a focus on delivering exceptional service.
    • Ability to adapt to a fastpaced and evolving environment.
    • Techsavvy with a good understanding of BPO technologies.
    • A passion for continuous improvement and innovation.

    What We Offer:

    • Competitive salary and performancebased incentives.
    • Opportunities for professional growth and development.
    • An innovative and dynamic work environment.
    • Exposure to cuttingedge technology and projects.
    • The chance to be a pioneer in transforming the BPO industry.


    If you're ready to lead the charge in revolutionizing BPO services and drive our startup to new heights, we want to hear from you.

    Join us on this exciting journey by submitting your resume and a cover letter outlining your qualifications and achievements

    We're not just reimagining BPO; we're reinventing it. Come be a part of our energetic team and shape the future of business process outsourcing