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- Develop and execute a cuttingedge BPO strategy that delights our customers and drives growth.
- Lead and inspire a highperforming BPO team, fostering a culture of collaboration and excellence.
- Implement best practices and process improvements to optimize efficiency and quality.
- Collaborate with clients to understand their needs and ensure our BPO services align with their goals.
- Oversee the daytoday operations, ensuring seamless service delivery.
- Champion the use of technology and automation to enhance productivity and accuracy.
- Monitor and analyze KPIs and metrics to continuously improve performance.
- Build and nurture relationships with clients, driving customer retention and growth.
- Stay ahead of industry trends and innovations to keep our BPO services at the forefront.
- Ensure compliance with relevant regulations and standards.
- Bachelor's degree in Business Administration or a related field (MBA preferred).
- Proven experience in BPO leadership roles with a track record of success years)
- Exceptional leadership and people management skills.
- Strong analytical and problemsolving abilities.
- Excellent communication and negotiation skills.
- Customercentric mindset with a focus on delivering exceptional service.
- Ability to adapt to a fastpaced and evolving environment.
- Techsavvy with a good understanding of BPO technologies.
- A passion for continuous improvement and innovation.
- Competitive salary and performancebased incentives.
- Opportunities for professional growth and development.
- An innovative and dynamic work environment.
- Exposure to cuttingedge technology and projects.
- The chance to be a pioneer in transforming the BPO industry.
Head - BPO Practice - IT Services Startup (10-15 yrs) - Delhi NCR, India - iimjobs
Description
Head of BPO for a Stealth Mode Startup
Welcome to the future of business process outsourcing Our client is not just another IT services company; it is a dynamic, well-funded startup with a bold vision.
Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivaled energy.
If you're ready to lead our BPO revolution, read onPosition Overview:
As a Head of BPO, a dynamic leader with a passion for efficiency, customer satisfaction, and excellence.
As the driving force behind the BPO operations, you'll be instrumental in shaping our customer-centric approach and taking our services to new heights.
If you're an enthusiastic and experienced BPO pro with a knack for innovation, we want you on the teamKey Responsibilities:
Qualifications:
What We Offer:
If you're ready to lead the charge in revolutionizing BPO services and drive our startup to new heights, we want to hear from you.
We're not just reimagining BPO; we're reinventing it. Come be a part of our energetic team and shape the future of business process outsourcing