Senior Associate - Gurugram, India - PwC

    PwC
    PwC Gurugram, India

    1 week ago

    PwC background
    Full time
    Description

    Description

    PwC Technology is the 'global' IT organisation in PwC, providing a range of shared services and
    technology standards to over 350,000 people across 150 PwC member firms.
    This role is a within the Engineering team that delivers the Endpoint Experience service to PwC member
    firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC,
    Windows and VDIs to PwC staff.
    This role will have a specific focus on resolving complex support issues and ensuring high quality
    changes are delivered using internally defined processes.
    The successful candidate must have prior experience in supporting MAC Book devices.#
    Note: Occasional on-call at weekend is required and may need to work shift pattern
    Role type
    This is a Permanent role
    Grade
    Senior Associate
    Preferred Start Date
    ASAP
    Location
    PwC Office/Home working
    Responsibilities
    Key responsibilities for the Candidate include:-
    ● Resolving escalated support tickets and managing the queue in ServiceNow
    ● Evaluating the documentation provided by design teams, and ensuring the Operations team delivers
    the change successfully. This involves QA of solution and adhering to formal change management
    porcesses.
    ● Documenting operational processes and creation of KB articles
    ● Ability to anaylse data using Excel
    Skills, Qualifications and Required Experience
    ● At least two years experience in supporting Windows in an enterprise environment
    ● Microsoft Intune (essential)
    ● VMWare Workspace ONE (desirable)
    ● Excellent written and verbal communication ability in English
    ● Self-organized - can organize their time without being micromanaged

    ● Proven track record of resolving problems and designing/analyzing technical solutions
    ● Degree (e.g., BA, BSc) or equivalent experience (desirable)
    ● Strong problem-solving and analytical skills
    Contacts
    David Tucker

    Mandatory Skill Set: MacBook Engineer, Intune, Windows
    Preferred Skill Set: MacBook, Intune
    Year of experience required: 04
    Qualifications: Bachelors

    Education

    Degrees/Field of Study required:Degrees/Field of Study preferred:

    Certifications

    Required Skills

    Engineering Software, Macbook Repair, Microsoft Intune, Windows (All)

    Optional Skills

    VMware Workspace ONE

    Desired Languages

    Travel Requirements

    Available for Work Visa Sponsorship?

    Government Clearance Required?

    Job Posting End Date