Key Account Manager - Panchkula
1 month ago
Job summary
We are looking for an experienced Key Account Manager – D2C Freight Operations to manage and optimize D2C logistics operations.This is a high-impact, client-facing role requiring strong operational understanding and analytical skills.
- Manage first-mile & last-mile escalations and ensure timely resolution
- Act as the primary SPOC for D2C clients, ensuring strong relationships
- Coordinate with courier partners to close open operational cases
- Track and improve delivery TAT, returns & RTO performance
Job description
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