International Voice Process - Kolkata, India - 2COMS Consulting Private Limited

    2COMS Consulting Private Limited
    2COMS Consulting Private Limited Kolkata, India

    4 weeks ago

    2coms consulting private limited background
    Full time Customer Service / Support
    Description
    Greetings,
    Hiring for International Voice process in the leading MNC @Kolkata
    Our Client is an Indian multinational information technology services and consulting company.


    • Assist customers via the inbound/outbound calls received.
    • Meet required criteria for call quality standards.
    • Maintain customer relations with a high degree of internal and external customer service.
    • Possess effective problem solving skills to ensure timely problem recognition and resolution.
    • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
    • Recording and updating customer information via the organization's internal systems.
    • Resolving customer queries at first point of contact.
    • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
    • Ensure call handling and service quality is maintained.

    Requirements

    Qualifications:
    Graduation Mandatory.


    Experience:
    Graduate with minimum 1+ Years experience in BPO customer service role


    Shit:
    Rotational Shift

    Week Off: 2 Days Rotational Week Off


    Knowledge/Experience:


    • Excellent telephone manner/interpersonal skills.
    • A customer focused, enthusiastic and flexible approach.
    • Ability to work in a targeted environment.
    • Good problem solving, questioning, negotiating and influencing skills.
    • Adaptable to change and ability to work under pressure.
    • Ability to work to a high degree of accuracy.
    • Consistently high standard of time keeping and attendance.
    • Basic keyboard proficiency. Ability to handle high profile clients and escalation queues.
    • Ability to answer General queries.

    Note:
    Candidate applying for this job should have all relevant documents

    - Educational docs (all marksheet and pass certificate)
    - Work exp docs (all companies offer letter/exp letter and last 3 months payslips) - Aadhaar card and PAN card (Mandatory)

    Benefits


    5 days working, 2 rotational weeks off

    BE , BTECH, Post Graduates are not eligible


    CTC:
    Salary Up to 4.9 LPA + incentive+Allowances+CAB ( Depending on last drawn)