- Assist in access provisioning and management and provide operational support for
- Handle first-level SaaS-related user tickets, troubleshooting access and usage issues
- Support IT service desk operations by following SOPs and SLAs and ensuring timely
- Ensure adherence to IT policies, access controls, and security guidelines while
- Maintain documentation and MIS.
- Bachelor's degree in Information Technology or a related field.
- 2-3 years experience in IT or SaaS support
- Familiarity with tools like Google Workspace, Slack, Microsoft Apps.
- Good documentation and coordination skills
- Good communication skills.
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Information Technology Support Assistant - Bengaluru - Pocket FM
Description
Designation and Department: Executive, IT
About Pocket FM
Pocket FM is a leading audio entertainment platform focused on immersive, long-form audio storytelling. The platform offers episodic audio series across genres such as romance, drama, thriller, and fantasy. Pocket FM follows a mobile-first approach, enabling users to listen anytime and anywhere. Founded in India, the company has expanded rapidly across global markets, including the US.It supports multiple regional and international languages to reach a diverse audience. Pocket FM empowers creators through a strong content and monetization ecosystem
Job Overview:
This role supports day-to-day SaaS operations, user onboarding and offboarding, and first-level
SaaS issue resolution. The role is responsible for ensuring timely access provisioning,
maintaining SaaS access hygiene, supporting and assisting in smooth IT operations for end
users. The role will ensure seamless user lifecycle management and operational continuity.
Key Responsibilities:
identity and access management activities across JumpCloud, Google Workspace,
Slack, and integrated SaaS platforms.
and escalating complex cases to senior IT members related to Google Workspace,
Slack, Microsoft applications etc.
communication with end users.
performing assigned tasks.
Qualifications:
-
Investigator Support Assistant
Only for registered members Bengaluru
-
Investigator Support Assistant
Only for registered members Bengaluru
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Investigator Support Assistant
Full time Only for registered members Bengaluru
-
Assistant - Executive Support
Only for registered members Bengaluru
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Investigator Support Assistant
Only for registered members Bengaluru, Karnataka
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Assistant Psychologist as Learning Support Assistant
Only for registered members Bengaluru
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Assistant Manager Customer Support
Assetz Property Group- Bengaluru
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Assistant Sales Support Executive
Only for registered members Bengaluru, Hyderabad
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Information Technology Support Assistant
Only for registered members Bengaluru, Karnataka
-
Assistant Sales Support Executive
Only for registered members Bengaluru, Hyderabad
-
Investigator Support Assistant
Only for registered members IND - Bangalore - MSR Vaishnavi, No Union Street - Off Cubbon Road, India
-
Assistant Sales Support Executive
Only for registered members Bengaluru
-
Assistant Project Support Officer
Only for registered members Bengaluru
-
Information Technology Support Assistant
Only for registered members Bengaluru
-
Assistant Project Support Officer
Only for registered members Bengaluru, Karnataka
-
Operations & Admin Support Assistant
Only for registered members Bengaluru, Karnataka
-
Assistant Manager Customer Support
Only for registered members Bengaluru, Karnataka
-
Assistant Project Support Officer
Only for registered members Bengaluru, Karnataka
-
Assistant Manager Customer Support
Only for registered members Bengaluru
-
Assistant Project Support Officer
Only for registered members Bengaluru, Karnataka