Information Technology Support Assistant - Bengaluru - Pocket FM

    Pocket FM
    Pocket FM Bengaluru

    3 days ago

    Arts / Entertainment / Publishing
    Description

    Designation and Department: Executive, IT

    About Pocket FM

    Pocket FM is a leading audio entertainment platform focused on immersive, long-form audio storytelling. The platform offers episodic audio series across genres such as romance, drama, thriller, and fantasy. Pocket FM follows a mobile-first approach, enabling users to listen anytime and anywhere. Founded in India, the company has expanded rapidly across global markets, including the US.It supports multiple regional and international languages to reach a diverse audience. Pocket FM empowers creators through a strong content and monetization ecosystem

    Job Overview:

    This role supports day-to-day SaaS operations, user onboarding and offboarding, and first-level

    SaaS issue resolution. The role is responsible for ensuring timely access provisioning,

    maintaining SaaS access hygiene, supporting and assisting in smooth IT operations for end

    users. The role will ensure seamless user lifecycle management and operational continuity.

    Key Responsibilities:

    • Assist in access provisioning and management and provide operational support for

    identity and access management activities across JumpCloud, Google Workspace,

    Slack, and integrated SaaS platforms.

    • Handle first-level SaaS-related user tickets, troubleshooting access and usage issues

    and escalating complex cases to senior IT members related to Google Workspace,

    Slack, Microsoft applications etc.

    • Support IT service desk operations by following SOPs and SLAs and ensuring timely

    communication with end users.

    • Ensure adherence to IT policies, access controls, and security guidelines while

    performing assigned tasks.

    • Maintain documentation and MIS.

    Qualifications:

    • Bachelor's degree in Information Technology or a related field.
    • 2-3 years experience in IT or SaaS support
    • Familiarity with tools like Google Workspace, Slack, Microsoft Apps.
    • Good documentation and coordination skills
    • Good communication skills.

  • Work in company

    Investigator Support Assistant

    Only for registered members

    The Site Support Assistant provides ongoing support to Global Investigator Support Department by assisting on workflow and maintaining Global Investigator Support documentation and communications to all parties. · Keep patient safety consistently as top priority in the day to day ...

    Bengaluru

    4 days ago

  • Work in company

    Investigator Support Assistant

    Only for registered members

    The Site Support Assistant is responsible for the timely delivery of delegated tasks and provides ongoing support to Global Investigator Support Department by assisting on workflow and maintaining Global Investigator Support documentation and communications to all parties. · Mana ...

    Bengaluru

    1 week ago

  • Work in company

    Investigator Support Assistant

    Only for registered members

    The Site Support Assistant is responsible for the timely delivery of delegated tasks and provides ongoing support to Global Investigator Support Department by assisting on workflow and maintaining Global Investigator Support documentation and communications to all parties. · The ...

    Bengaluru Full time

    2 weeks ago

  • Work in company

    Assistant - Executive Support

    Only for registered members

    We are looking for a detail-oriented and proactive Assistant – Executive Support to provide day-to-day administrative, scheduling, · and coordination assistance across the business.This role involves working closely with internal teams, · external stakeholders, · and leadership t ...

    Bengaluru

    3 days ago

  • Work in company

    Investigator Support Assistant

    Only for registered members

    The Site Support Assistant is responsible for the timely delivery of delegated tasks and provides ongoing support to Global Investigator Support Department by assisting on workflow and maintaining Global Investigator Support documentation and communications to all parties. · Keep ...

    Bengaluru, Karnataka

    2 weeks ago

  • Work in company

    Assistant Psychologist as Learning Support Assistant

    Only for registered members

    We are seeking a Learning Support Assistant to work closely with children · with Autism, ADHD, learning disabilities, and other developmental needs in mainstream school settings.In this role, · you will serve as a one-on-one educational facilitator for a child, · helping them ac ...

    Bengaluru ₹20,000 - ₹40,000 (INR)

    17 hours ago

  • Work in company

    Assistant Manager Customer Support

    Assetz Property Group

    Assistant Manager Customer Support · The key responsibilities of this role include life cycle documentation, managing customer grievances, and tracking status within agreed SLAs. · <ul style= ...

    Bengaluru

    6 days ago

  • Work in company

    Assistant Sales Support Executive

    Only for registered members

    This is an excellent opportunity to join our sales team as Assistant Sales Support Executive. The role involves providing exceptional customer service and support to clients through various communication channels and assisting sales teams with preparing quotes and proposals. · ...

    Bengaluru, Hyderabad

    2 days ago

  • Work in company

    Information Technology Support Assistant

    Only for registered members

    This role is for an Information Technology Support Assistant located in Bengaluru. The IT Support Assistant will be responsible for providing technical support and maintaining computer systems. · ...

    Bengaluru, Karnataka

    3 weeks ago

  • Work in company

    Assistant Sales Support Executive

    Only for registered members

    Assist the sales team in preparing sales proposals and quotations. · Maintain and update customer databases and sales records accurately. · ...

    Bengaluru, Hyderabad

    1 month ago

  • Work in company

    Investigator Support Assistant

    Only for registered members

    The Site Support Assistant is responsible for timely delivery of delegated tasks and ongoing support to Global Investigator Support Department by assisting on workflow and maintaining Global Investigator Support documentation and communications. · ...

    IND - Bangalore - MSR Vaishnavi, No Union Street - Off Cubbon Road, India

    3 days ago

  • Work in company

    Assistant Sales Support Executive

    Only for registered members

    Support the sales team in day-to-day activities such as preparing quotations and presentations assists in preparing sales performance reports tracking targets and monitoring KPIs. · ...

    Bengaluru

    1 month ago

  • Work in company

    Assistant Project Support Officer

    Only for registered members

    The Project Support Officer provides administrative and coordination support to project teams ensuring smooth delivery of projects by managing documentation schedules reporting and compliance with governance standards. · Assist in planning and tracking project activities to ensur ...

    Bengaluru

    1 month ago

  • Work in company

    Information Technology Support Assistant

    Only for registered members

    The role supports day-to-day SaaS operations, user onboarding and offboarding, · and first-level SaaS issue resolution.The company is Pocket FM, · a leading audio entertainment platform focused on immersive, long-form audio storytelling. · ...

    Bengaluru

    3 days ago

  • Work in company

    Assistant Project Support Officer

    Only for registered members

    +We're AtkinsRéalis, a world-class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together with our industry partners and clients we change the world. · +Maintain and update data in ...

    Bengaluru, Karnataka

    1 month ago

  • Work in company

    Operations & Admin Support Assistant

    Only for registered members

    Support a wide range of sales tasks with a key focus on Administration and Office Management matter. · ...

    Bengaluru, Karnataka

    6 days ago

  • Work in company

    Assistant Manager Customer Support

    Only for registered members

    The Assistant Manager Customer Support will be responsible for managing customer grievances and tracking status and their resolution within agreed upon SLAs and TATs. · • Life cycle documentation: From Allotment till handover of project. · • Managing customer grievances and track ...

    Bengaluru, Karnataka

    1 week ago

  • Work in company

    Assistant Project Support Officer

    Only for registered members

    + Job summary: The Assistant Project Support Officer will maintain and update data in spreadsheets and reports. + Qualifications: Experience years into Admin Role. Highest Qualification - Any Degree but should Admin role experience. Hiring Location - Bangalore (Primary) / Mumbai ...

    Bengaluru, Karnataka

    1 month ago

  • Work in company

    Assistant Manager Customer Support

    Only for registered members

    Manage customer grievances and tracking status and their resolution within agreed upon SLAs and TATs. Responsible for Customer relation-ship management at project site, · Responsible for all CRM activity, documentation and MIS at project site. · ...

    Bengaluru

    1 week ago

  • Work in company

    Assistant Project Support Officer

    Only for registered members

    The Project Support Officer provides administrative and coordination support to project teams, · ensuring smooth delivery of projects by managing documentation, schedules, · reporting, and compliance with governance standards. · Comprehensive life insurance coverage · Medical ins ...

    Bengaluru, Karnataka

    1 month ago

Jobs
>
Bengaluru