Customer Growth Specialist - Pune, India - Mindbowser Info Solutions Pvt Ltd

Description

Responsibilities:

• Develop and maintain strong relationships with key accounts, understanding their needs and identifying opportunities for growth.
• Collaborate with internal teams, including sales, marketing, and delivery, to identify opportunities for cross-selling and upselling.
• Drive revenue growth by effectively communicating the value proposition of additional products and services to customers.
• Analyze customer data and trends to identify areas for improvement and develop strategies to maximize account growth.
• Provide regular reports and updates to senior management on account performance and growth initiatives.
• Stay up-to-date on industry trends and best practices in customer advocacy and sales techniques.

Requirements:

• Bachelor's degree in Engineering, MCA/MCS. MBA is a plus.
• At least 5 years experience in a customer advocacy or customer success manager role, preferably within a technical or B2B environment.
• Should have experience of handling multiple accounts and growing them.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Demonstrated ability to meet and exceed targets and KPIs.
• Excellent analytical skills, with the ability to interpret data and draw actionable insights.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in CRM software.
• Passion for driving customer success and achieving business growth targets.

• Excellent communication required
• B.E/Btech/MCA/BCA/MTECH
• Job type - Permanent role - Fulltime

• Mon-Fri working
• Flexible working hours
• Work from home