Deputy Manager - Pune, India - WNS

Description

Job DescriptionŸ Accountable for New Hire training, Nesting, Performance during days period and overall knowledge management during BAUŸ Take direction from training lead and execute deliverablesŸ Design process training plans with inputs from client SMEsŸ Conduct training sessions for identified gaps and process bettermentŸ Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.

Ÿ Set-up daily/weekly huddles with trainees to track progress and resolve any issuesŸ Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU OperationsŸ Develop training interventions based on TNI for existing employeesŸ Review and revise the standard operating procedures periodically or as agreed with the clientŸ Ensure robust update management process is deployed and followedŸ Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)Ÿ Preparing, publishing and maintaining various training reports and dashboards

QualificationsGraduate with minimum of 6-8 years of experience in Finance and Accounting, real estate accounting preferred