Onboarding Account Manager - Chennai - confidential

    confidential
    confidential Chennai

    3 days ago

    Full time
    Description
    • Ensure high client satisfaction and product adoption.
    • Provide product training and product demonstrations during the engagement.
    • Take ownership of product adoption and fast value realisation for clients.
    • Enhance the experience of all client users.
    • Create best practices for customer onboarding.
    • Set up best practices to deliver a wow experience to clients.
    • Manage adoption and churn metrics. Manage weekly and monthly cadence with client and internal stakeholders.
    • Complete engagement within deadlines.
    • Collaborate with internal stakeholders effectively.
    • Ensure clarity of actions within different teams within Pando.
    • Ensure smooth transition between different stages of engagement.

    Requirements

    • Minimum of 5 to 8 years of experience on supply chain/logistics product rollout.
    • Be a subject matter expert in SCM SaaS Products
    • Collaborate with Product team for enhancement and roadmap planning.
    • Hands on experience onboarding clients in enterprise SAAS product

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