Unison Consulting - pune, India - Unison consulting pte ltd

Description

• Implement and maintain monitoring solutions to proactively identify issues
• Respond to alerts promptly and take necessary actions to prevent service disruptions
• Maintain comprehensive documentation of support processes, troubleshooting steps, and resolutions
• Identify areas for improvement in processes, automation, and tooling
• Collaborate with DevOps teams to streamline the continuous integration and continuous deployment (CI/CD) pipeline
• Ensure that DevOps processes and tools align with security best practices and compliance requirements
• Collaborate with security teams to address vulnerabilities and implement security measures
• This set of responsibilities reflects the combination of support engineering tasks, DevOps tool expertise, and a focus on microservices and Fast APIs within the context of a technologydriven environment.
• The role requires a blend of technical skills, problemsolving abilities, and effective collaboration with development and operations teams

• L2 Support Engineer with expertise in DevOps tools such as Ansible, Puppet, microservices, and Fast APIs,
• Respond to and resolve Level 2 support incidents related to applications, infrastructure, and DevOps tools
• Collaborate with other support levels and teams to ensure timely issue resolution
• Conduct indepth troubleshooting of issues related to the deployment and configuration of microservices and Fast APIs
• Identify root causes and implement corrective actions
• Utilize DevOps tools, including Ansible and Puppet, to automate deployment, configuration, and management processes
• Maintain and enhance automation scripts and playbooks
• Provide support for microservices architecture, addressing issues related to deployment, scalability, and performance
• Collaborate with development teams to troubleshoot and optimize microservices applications
• Support Fast API implementations, ensuring the stability and performance of API services
• Troubleshoot issues related to API integration and functionality