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  • Process Excellence Officer - Delhi - Dentalkart

    Dentalkart
    Dentalkart Delhi

    2 months ago

    Description

    Role Overview

    We are seeking a detail-oriented and process-driven
    Process Excellence Officer
    to design, implement, and streamline
    Standard Operating Procedures (SOPs)
    for dental products. The role involves close collaboration with cross-functional teams to ensure operational efficiency, compliance, and consistency in product-related processes.

    Key Responsibilities

    • Develop, review, and implement SOPs for dental products and related processes.
    • Work closely with subject matter experts (SMEs), product specialists, and clinicians to capture accurate process flows.
    • Standardize documentation practices across departments to ensure compliance and quality.
    • Identify process gaps and recommend improvements for efficiency and effectiveness.
    • Conduct training sessions for teams to ensure proper adherence to SOPs.
    • Maintain version control and ensure timely updates of SOPs as per regulatory or business requirements.
    • Support audits and compliance checks by providing necessary documentation.
    • Working on Ad-Hoc process related tasks.

    Key Requirements

    • Bachelor's degree in Dental Sciences (BDS) / Life Sciences / Healthcare Management or related field.
    • Prior experience in
      process excellence, quality assurance, or SOP documentation
      preferred.
    • Strong understanding of dental/healthcare products and workflows.
    • Excellent documentation, communication, and organizational skills.
    • Proficiency in MS Office (Word, Excel, PowerPoint) and process mapping tools.
    • Detail-oriented with the ability to analyse processes and suggest improvements.

    Behaviour Competency

    • Strong analytical and problem-solving skills.
    • Ability to collaborate with multi-disciplinary teams.
    • Knowledge of compliance, quality, or regulatory frameworks (preferred).
    • Proactive approach with ownership of deliverables.

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