Customer Support Professional - Aurangabad - Amalga

    Amalga
    Amalga Aurangabad

    1 week ago

    Description

    Job Description


    We are currently hiring for multiple remote roles for experienced Customer Support professionals with US-based companies across e-commerce, SaaS, and technology-enabled services.



    Key Responsibilities:


    • Handle customer inquiries via chat, email, and/or voice
    • Resolve product, billing, and account issues
    • Guide customers through troubleshooting steps
    • Document cases and maintain accurate support notes
    • Meet response time and quality benchmarks
    • Collaborate with operations and product teams when needed.

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