Guest Relations Specialist - Mumbai, India - Career Craft Consultants

Description

Welcome guests during check-in and giving a found farewell to guest while

checkout.

Handling guest complaints and concerns in an efficient and timely manner.

Overseeing VIP guests, arrivals and departures.

Coordinating and multi-tasking job duties in a busy environment.

Should possess detailed information about the Hotel, city as well as the

competition.

Detailed information regarding arrivals and room requirements.

Have up to date information on daily room occupancy

Providing excellent customer service as per hotel standards.

Greeting guests as they enter and exit the hotel.