Customer Service Associate - Bengaluru, India - Aces Global Consulting Pvt Ltd
Description
Job Description for Customer Service Associate
Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Mulayam(plus)
Location: - Bangalore (WFO)- Need local candidates
Budget- up to 3.5 LPA
Experience- 6 months-2 Years.
Relevant experience- 6 months is needed.
Interview process- 2 rounds Virtual & final round in person /onsite)
Notice period- Immediate joiners.
Department: Finance
Skills Required: Customer Relations, Customer Relationship Management (CRM), Customer Service, Inbound Calls, Microsoft Excel, Microsoft Office, Online Chat, Oral / Verbal Communication, Outbound Calls
Role Customer Service Associate: -
Work as a Customer Support Representative to answer and provide resolutions to IB/OB Calls, Emails, WA for query received from end Consumers
Take full ownership and accountability of the assigned tasks
Resolution & closures of tasks as per defined TAT Consumer
Recording of data with accuracy on Tools set up for the department
Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.
Successful Applicants: -
Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Mulayam(plus)
Taking full Ownership & Accountability of issue resolution for driving Customer.
A Go Getter who would very carefully Listen, Resolve, Escalate and Be the Reason, for driving Customer Happiness, Centricity and Obsession.
Usage of tools like Excel and CRM
Enthusiastic, willing to learn, multitask.
Any HSC, Graduate & Postgraduate (Fresher or more 1-2 years of relevant work experience)
Should have preferably worked in reputed Domestic/International BPO catering to customers through Multi/Omni channel medium.
For more Details Visit our Website- Aces Global Consulting Pvt. Ltd.
Interested Candidates can send their resume to