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Information Technology Support Engineer - Bengaluru, India - PNR Software Solutions

PNR Software Solutions Bengaluru, India

2 weeks ago

Full time

Responsibilities

Escalate issues to appropriate groups and track problem resolution
Conducted frequent failure analysis and follow-up with application teams from issue resolution and prioritization.
Analyzed alert metrics from various applications to arrive at the recurrent production issues.
Managed risks and assist in resolving issues that affect the release scope and quality.
Generated system health check reports, site traffic, and order status report. Provide key performance indicator reports to higher management.
Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
Monitor network and application performance to identify irregular activity Use AWS tools
Should be ready to work in rotation on a 24x7 schedule, and be available on call at other times due to the critical nature of the role

Required Skills

A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
Exhibit a strong sense of urgency for high severity incidents
Exceptional ability to prioritize and diagnose IT problems
A passion for finding the root cause of problems, even when the process is tedious
Awareness of, and ability to reason about, modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, microservices, and more.
Deep understanding of operating system-level concepts such as processes, memory allocation, and the network stack, knowledge of how applications are affected by the above, and ability to debug the same.
Experience in AWS tools, and CloudWatch Monitoring.
Basic Understanding of VPC, NAT, Firewall, CIDR, and OS

Nice to have skills