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- Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
- Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
- Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.
- Meets or exceeds departmental quality and service standards.
- Works overtime as needed.
- Processes assigned highly routine dental claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
- Reviews submitted claim information for payment.
- Ensures the accuracy and completeness of submitted claims.
- Escalates claims issues/concerns to more senior team members and/or management.
- Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
- Recognizes general issues/concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements.
Executives EXL/E/984500 - Noida, India - exl
Description
Job Description