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    • Customer Success Manager - Bengaluru - Credgenics

    Credgenics
    Credgenics Bengaluru

    2 weeks ago

    Default job background
    Full time
    Description

    About Credgenics

    Credgenics is India's leading SaaS-based debt collection platform that helps banks, non-banking finance companies, FinTech, and asset recovery companies worldwide digitize and automate their collection processes.

    We foster a culture of continuous growth by embracing new technologies, handling challenges with ease, and mastering consistency in an ever-changing world. This mindset empowers us to achieve success.

    Key Responsibilities:

    • Build strong relationships with client stakeholders across various levels and verticals to identify opportunities for expanding accounts and increasing revenue.
    • Develop a deep understanding of customer needs and tie them to specific Credgenics use cases, product features, benefits, and value propositions.
    • Improve customer satisfaction and generate new business through upselling and cross-selling.
    • Act as the internal voice of the customer, advocating for clients' needs and ensuring seamless services, support, and product management.
    • Track key performance indicators (KPIs), including renewal, consumption, adoption, and expansion commitments, to deliver exceptional and predictable results.
    • Identify opportunities for customer references and case studies.
    • Drive strategy and alignment to deliver company and customer success objectives, including GRR, NRR, Advocacy, and Product Adoption.
    • Monitor engagement metrics and lead account reviews to seek feedback and provide support at every touchpoint.
    • Conduct training and engagement activities, such as webinars and product demonstrations.
    • Create adoption benchmarks and forecasts based on business use cases.

    Qualifications:

    • Bachelor's degree in Technology or Business Administration from a premier institution.
    • Minimum 3 years of experience in Customer Success or Account Management, with a proven track record of delivering SaaS solutions or subscription-based products in a fast-paced environment.
    • Experience working with the BFSI segment is desirable.
    • Able to create new business opportunities through relationship building with key decision-makers.
    • Skilled at working cross-functionally to deliver results.
    • Deep understanding of the financial services ecosystem, with knowledge of financial and legal terminology an added advantage.
    • Strategic thinker who can decode technical solutions for non-technical clients.
    • Analytical and process-oriented, with good knowledge of value drivers in recurring revenue business models.
    • Strong organizational, time management, and prioritization skills.
    • Proactive, detail-oriented, and excellent communicator with creative thinking ability.
    • Experience with customer success software, CRM software, and Google Applications.
    • Excellent executive communication, negotiation, and presentation skills.
    • Passionate about solving client challenges and committed to client delight.

    What We Offer:

    We prioritize our employees' welfare, providing a range of competitive benefits, including health, family, convenience, growth, and relocation packages.

    We believe in creating a workplace that represents the diversity of the world we live in. Our team welcomes individuals from all backgrounds, and we have no judgment when it comes to personal differences – gender, race, sexuality, religion, or any other aspect that makes you unique. What matters most is your passion and desire to be part of a rapidly growing startup in a dynamic space.

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