Solution Consultant - Bengaluru, India - Leena AI

    Leena AI
    Leena AI Bengaluru, India

    Found in: Talent IN 2A C2 - 1 week ago

    Default job background
    Description

    Responsibilities :


    • Execute full lifecycle of virtual assistant implementation and configurations
    • Encode employee engagement surveys and their configurations
    • Understand the full tech architecture of the virtual assistants, suggest improvements / changes as and when required. Lead, Plan & Gather Business Requirements for the required solution.
    • Provide resolutions to tech support issues within the defined SLAs
    • Ensure clients change requests are addressed effectively in a timely manner
    • Take personal responsibility for E2E delivery of the requirements collaborating closely with business and technical team members (Architects, Product/Engineering Team,, Data Engineers, Analytics Developers, Testers, PM/Scrum Masters and Customer to deliver a solution that meets/exceeds partner expectations
    • Work with customer and their integration partners to ensure the product is well integrated
    • Architect and conceptualize the solution from initiation to completion meeting client requirements
    • Develop flowcharts, layouts and documentation to identify requirements and solutions
    • Identify issues by looking at debug logs from various internal and external sources 11. Support CSMs with data update/correction 26 Years

    Job Location:
    Gurgaon & Bangalore


    • Coding/scripting experience with NodeJs / similar framework
    • Experience with databases (preferably no sql databases such as MongoDB)
    • Good documentation skills, handson knowledge on report making
    • Thorough knowledge of REST/SOAP/OData APIs
    Well-versed with the working of API Testing tools like Postman, SOAP UI etc.

    • Experience using spreadsheet software such as Google Sheets / Excel etc
    • Must have Postman, REST/SOAP/OData APIs 5

    Good to have :

    • Experience integrating with 3rd party APIs for product development is a plus
    • Knowledge/Experience in building Chatbots using publicly available bot platforms like Dialogflow, Microsoft Bot Framework, etc
    • Knowledge of the fundamentals of Natural Language processing is a plus
    • Experience with data analysis techniques and data analysis software such as Power BI, Tableau, Grafana Flexible work hours.


    • Hybrid setup

    • Location Gurgaon
    • Performance Bonus
    • Health Insurance
    )