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- Execute full lifecycle of virtual assistant implementation and configurations
- Encode employee engagement surveys and their configurations
- Understand the full tech architecture of the virtual assistants, suggest improvements / changes as and when required. Lead, Plan & Gather Business Requirements for the required solution.
- Provide resolutions to tech support issues within the defined SLAs
- Ensure clients change requests are addressed effectively in a timely manner
- Take personal responsibility for E2E delivery of the requirements collaborating closely with business and technical team members (Architects, Product/Engineering Team,, Data Engineers, Analytics Developers, Testers, PM/Scrum Masters and Customer to deliver a solution that meets/exceeds partner expectations
- Work with customer and their integration partners to ensure the product is well integrated
- Architect and conceptualize the solution from initiation to completion meeting client requirements
- Develop flowcharts, layouts and documentation to identify requirements and solutions
- Identify issues by looking at debug logs from various internal and external sources 11. Support CSMs with data update/correction 26 Years
- Coding/scripting experience with NodeJs / similar framework
- Experience with databases (preferably no sql databases such as MongoDB)
- Good documentation skills, handson knowledge on report making
- Thorough knowledge of REST/SOAP/OData APIs
- Experience using spreadsheet software such as Google Sheets / Excel etc
- Must have Postman, REST/SOAP/OData APIs 5
- Experience integrating with 3rd party APIs for product development is a plus
- Knowledge/Experience in building Chatbots using publicly available bot platforms like Dialogflow, Microsoft Bot Framework, etc
- Knowledge of the fundamentals of Natural Language processing is a plus
- Experience with data analysis techniques and data analysis software such as Power BI, Tableau, Grafana Flexible work hours.
- Hybrid setup
- Location Gurgaon
- Performance Bonus
- Health Insurance
Solution Consultant - Bengaluru, India - Leena AI
Description
Responsibilities :
Job Location:
Gurgaon & Bangalore
Good to have :