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    Team Leader Accounts Payable - gurugram, India - IHG Hotels & Resorts

    IHG Hotels & Resorts
    IHG Hotels & Resorts gurugram, India

    2 weeks ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    The role includes leading a team of Analysts and Sr. Analyst who is responsible for Invoice processing/vendor set ups/payments management/ Specialty activities (resolving of exceptions). The person needs to ensure that process SLA in terms of processing and accuracy are maintained on a daily and monthly basis.

    Key Accountabilities


    • Give consistent customer service delivery, and build customer confidence in the level of service provided. Meet the ongoing needs and expectations of our customers.


    • Identify process-related issues and concerns and escalate them to the Manager- AP in a timely manner.


    • Review everyday Metric reports to see the performance of the team members, Identify the gaps, and take corrective actions in a timely manner.


    • Manage the team resources as appropriate to ensure all key tasks are covered during absences and holiday & there is the adequate backup plan


    • Makes sure all escalation of incidents that could become a high priority, business risk, or exceed SLA are flagged off well in time.


    • Works on audit requirements from time to time and provide accurate and timely information to the auditors.


    • Works on driving Process improvements in the process and Efficiency in the ways of working.


    • To recruit, train, motivate, and develop the team members.


    • Work on attrition management


    • Ensure proper documentation is in place for performance gaps & cases & necessary actions are taken in a timely manner.


    • Ensure Process Documents are reviewed on a quarterly basis. add anything that is new or delete anything that is not used anymore.


    • Do regular Check-Ins with the team members to update them on their performance and provide proper feedback for their overall learning


    • Do Training for the new hires and bring them up to speed


    • Do regular Process Knowledge Tests and Assessments to check the knowledge of the team members.


    • Have a Backup plan ready all the time.


    • Ensuring a clean open liability and highlighting to management potential financial risks on Balance Sheet items.


    • Participating in Project and rollout calls and meetings and ensuring delivery of tasks related to projects in a timely and efficient manner.

    Required Education, Experience, Technical Skills and Knowledge

    Education and Experience

    Graduate or Post Graduate preferred. 4+ years of work-related experience in accounting having sound accounting knowledge

    Technical Skills and Knowledge

    Good knowledge of relevant Systems and applications used in accounting functions like PeopleSoft. Conversant with MS Office, ERP exposure

    Other Skills

    Communication - Possesses good communication skills.

    Flexibility - Flexible to work in multiple shifts

    -Good People Management skills

    -Open for travel in case of business requirement

    -Positive attitude and high level of energy

    Ability to work in cross-functional teams

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