Customer Service Representative IndependentContractor - Sany, India - Roq Virtual Staffing LLC

Description

JobDescription:We are seeking ahighly motivated and reliable individual to join our team as anIndependent Contractor Customer Service Representative. As arepresentative you will be responsible for delivering exceptionalcustomer service to our clients through various channels includingphone email and livechat.
PayRate: $1218 anhour
Belowis a list of states we are currently sourcing in for thisposition:
AlabamaAlaskaArizonaArkansasDelawareFloridaGeorgiaHawaiiIdahoIndianalowaKansasKentuckyLouisianaMaineMichiganMississippiMissouriMontanaNebraskaNevadaNewHampshireNewMexicoNorthCarolinaNorthDakotaOhioOklahomaRhodeIslandSouthCarolinaSouthDakotaTennesseeTexasUtahVirginiaWestVirginiaWyoming
Responsibilities:

1. Handleincoming customer inquiries and provide accurate timely andprofessional responses.
2. Assist customers withproduct inquiries order status updates billing inquiries andtechnical support.
3. Troubleshoot and resolvecustomer issues effectively andefficiently.
4. Utilize CRM software to managecustomer interactions update customer records and track serviceinquiries.
5. Maintain a positive and empatheticattitude towards customers at alltimes.
6. Collaborate with other team members toensure seamless customer experiences.
7. Followcompany policies and procedures to ensure consistency in servicedelivery.
8. Meet or exceed performance targetssuch as response times customer satisfaction scores and qualitymetrics.
9. Continuously seek opportunities toimprove processes and enhance the customerexperience.
10. Adhere to a flexible schedule toaccommodate peak hours evenings weekends and holidays asneeded.

Requirements:

1. Provenexperience in customer service or a relatedfield.
2. Excellent communication skills bothverbal and written.
3. Ability to multitaskprioritize and manage time effectively.
4. Strongproblemsolving skills and attention todetail.
5. Proficiency in using computers andnavigating multiple softwareapplications.
6. Selfmotivated with a strong workethic and the ability to workindependently.
7. Reliable highspeed internetconnection and a personal laptop/desktopcomputer.
8. Availability to work flexible hoursincluding evenings weekends andholidays.
9. Ability to adapt to changingpriorities and work in a fastpacedenvironment.
10. Prior experience working remotelyor as an independent contractor is preferred but notrequired.

Thisis a remote independent contractor(1099) position. Candidates mustprovide their own laptop/desktop computerand maintain a reliable internetconnection. If you are passionate about providingexceptional customer service and thrive in a remote workenvironment we encourage you to apply

customerservice,chat,internet,telecommunicationservices