- Managing Housekeeping Operations & Budgets:
- Ensure up-to-date knowledge of OSHA regulations and compliance.
- Oversee all lost and found procedures to ensure items are handled appropriately.
- Obtain lists of rooms to be cleaned and prepare work assignments for the housekeeping team.
- Inventory stock and ensure that adequate supplies are available.
- Communicate guest room status promptly to the Front Desk for efficient operations.
- Collaboration with Other Departments:
- Work closely with the Engineering department to address any guest room maintenance needs.
- Assist in supervising and coordinating housekeeping activities in public spaces.
- Supervision & Staff Accountability:
- Supervise and oversee housekeeping employees, ensuring uniformity and adherence to procedures.
- Implement an effective inspection program to maintain high standards in guestrooms and public areas.
- Provide feedback to employees based on service observations, ensuring continuous improvement in performance.
- Inventory & Supply Management:
- Manage linen and guest supply inventories.
- Assist in ordering necessary supplies to maintain operational efficiency.
- Guest Satisfaction:
- Ensure guest satisfaction by maintaining clean, well-stocked, and properly prepared rooms.
- Address guest complaints or concerns and resolve issues in a timely and professional manner.
- Training & Development:
- Assist in training and guiding employees to ensure that they understand and meet performance standards.
- Help supervise in the absence of the Director of Services or Housekeeping Manager.
- Safety & Loss Prevention:
- Adhere to loss prevention policies and ensure all housekeeping staff are properly equipped and uniformed.
