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    • Customer Support Executive - Jaipur - Star Hire Services

    Star Hire Services
    Star Hire Services Jaipur

    1 month ago

    Default job background
    Full time
    Description

    Description

    We are seeking a Customer Support Executive to join our team. The ideal candidate should have 0-4 years of experience in a similar role. As a Customer Support Executive, you will be responsible for resolving customer queries, providing timely and accurate support, and ensuring customer satisfaction.

    Responsibilities

    • Resolve customer queries and complaints through phone, email, chat, and social media channels
    • Provide timely and accurate solutions to customers
    • Ensure customer satisfaction by providing excellent customer service
    • Maintain customer records and update the database
    • Collaborate with other teams to ensure customer issues are resolved promptly
    • Identify and escalate complex issues to the appropriate team
    • Provide feedback to the product and marketing teams to improve customer experience

    Skills and Qualifications

    • Bachelor's degree in any field
    • 0-4 years of experience in customer support or a related field
    • Excellent communication skills, both verbal and written
    • Strong problem-solving skills
    • Ability to multitask and prioritize tasks effectively
    • Familiarity with CRM software and other customer support tools
    • Ability to work in a fast-paced environment
    • Flexibility to work in shifts as per the requirement
    • Positive attitude and willingness to learn
    • Fluency in English and one regional language
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Customer support executive